Agentic Commerce at NRF and the Real AI Takeaways Microsoft Thinks Retailers Need Now

In this Retail Technology Spotlight episode, Amy Vener, Global Retail & Consumer Goods Marketing Director for Commercial Cloud & AI at Microsoft, joins Omni Talk to unpack the main takeaways from NRF and where retailers should focus next as agentic commerce moves from theory to execution. Drawing on her experience across Walmart, Pinterest, and Microsoft, Amy shares how retailers are shifting away from AI hype and toward real, measurable outcomes. From conversational shopping agents and merchandising insights to connected stores and cultural readiness, this episode breaks down how retailers can drive real return on intelligence in 2026 and beyond. If you’re trying to figure out where AI fits into your merchandising, marketing, store operations, or supply chain strategy (and how to start without boiling the ocean), this conversation is for you. Key Topics covered: • 00:03:08 – Why “what problem are you trying to solve?” still matters more than the tech • 00:07:34 – Agentic commerce use cases across marketing, merchandising, and operations • 00:15:50 – How conversational data is influencing assortment and product development • 00:10:01 – The role of connected stores and digital twins in retail decision-making • 00:09:09 / 00:19:58 – Lessons from brands like Estée Lauder, Ralph Lauren, and Coca-Cola • 00:23:07 – Why culture and team readiness are critical to AI adoption • 00:25:42 – How retailers should engage Microsoft to drive faster business impact 🎧 Listen wherever you get your podcasts. #retailtech #retailAI #agenticcommerce #connectedstore #Microsoft #NRF #retailinnovation #omnitalk #retailpodcast #digitaltransformation Sponsored Content

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(500)

Lightning Round: Adult Play-Doh, Amazon Shopping & Ballpark Food | Fast Five Shorts

Chris Walton wraps up another Fast Five by putting Shelley Huff and Chris Niesen through this week's Lightning Round. The conversation covers everything from adult Play Doh and late night Amazon shop...

17 Heinä 2min

Albertsons Is Reinventing Merchandising With AI | Fast Five Shorts

Albertsons is rolling out a new AI powered merchandising intelligence platform designed to improve pricing, assortment, promotions, and shelf space decisions. Chris Walton is joined by Shelley Huff a...

17 Heinä 8min

Ocado's Leadership Change Puts Grocery Automation to the Test | Fast Five Shorts

Ocado co-founder and CEO Tim Steiner is stepping down after more than two decades leading one of retail's most ambitious grocery automation companies. Chris Walton is joined by Shelley Huff, CEO and ...

17 Heinä 8min

Taco Bell Is Making Voice AI a Reality | Fast Five Shorts

Taco Bell has expanded its AI powered drive thru ordering system to nearly 900 restaurants across the United States. Chris Walton is joined by Shelley Huff and Chris Niesen to discuss whether voice A...

17 Heinä 6min

Wayfair Is Betting BIG on Physical Stores | Fast Five Shorts

Wayfair built one of the world's largest online furniture businesses, but now it is investing heavily in large format retail stores. Chris Walton is joined by Shelley Huff and Chris Niesen to discuss...

17 Heinä 7min

Walmart Is Building the Future of Drone Delivery | Fast Five Shorts

Walmart has expanded drone delivery across Greater Houston, bringing ultra fast delivery to more than one million consumers and paving the way for hundreds of additional drone locations. Chris Walton...

17 Heinä 5min

The Shelf & Its Data Never Lie | 5IM

Retailers have no shortage of data. But what if the most valuable insights aren't coming from sales reports or demand forecasts, but from what's happening on store shelves in real time? In this editi...

17 Heinä 7min

Who Wins & Who Loses With The Shifting Of The American Dream? | Ask An Expert

Is the American Dream still alive? And if it has changed, who stands to win? Who stands to lose? Simon-Kucher recently conducted an exhaustive survey of more than 5,000 Americans across all income le...

16 Heinä 40min