The Hospitality Hangout | Hospitality Podcast20 Tammi

Third Place Thinking: John Dillon CEO of La Madeleine on Reviving Legacy Brands and Redefining Café Culture in Hospitality

John Dillon, CEO of La Madeleine, joins Hospitality Hangout to share his expert strategies on reviving a 42-year-old legacy brand by blending tradition with modern hospitality trends. Drawing on his journey through major restaurant chains like Blockbuster, Pizza Hut, and Denny's, John reveals how clarity, simplification, and execution drive sustainable growth in the restaurant industry.

In this insightful episode, John discusses the power of third place thinking — creating welcoming spaces that encourage guests to linger — and how La Madeleine balances grab-and-go convenience with a hospitable atmosphere. He dives into how leveraging technology, social media trends, and thoughtful design innovation enhances guest experiences without losing the brand's unique charm.

Tune in to hear insider insights on hospitality innovation, emerging food service trends, and bold ideas shaping today’s café culture, all from one of the industry’s leading CEOs. Whether you're a foodie, restaurateur, or hospitality professional, this episode offers valuable perspectives on evolving legacy brands in a competitive market.

Episode Credits:

Produced by: Branded Hospitality Media
Hosted by: Michael Schatzberg, Jimmy Frischling
Producer: Julie Zucker
Creative Director: Adam Levine
Show Runner: Drewe Raimi
Post Production: Three Cheers Media

www.thehospitalityhangout.com

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Inside Yum! Brands: How Taco Bell, KFC and Habit Run at Global Scale

Nigel Henry, Global Director of Operations at Yum! Brands, joins Hospitality Hangout live from Prosper Forum for a conversation about what it takes to create operational excellence across some of the ...

22 Syys 41min

The Foodfluencers: Cassie Yeung on Viral Food, Gordon Ramsay and Reinvention

Cassie Yeung did not take the traditional path into food. Before millions of people were watching her cook, she was dancing professionally with the Brooklyn Nets, working a 9-to-5, and trying to figur...

17 Syys 43min

Tropical Smoothie Cafe’s CMO on Building Awareness, Joy and Purpose

Deborah von Kutzleben, Chief Marketing Officer of Tropical Smoothie Cafe, joins Hospitality Hangout live from Prosper for a conversation about what happens after a brand has already grown across the m...

15 Syys 36min

How GOODLES Made Mac and Cheese for Grown-Ups | Foodfluencers

On this episode of Hospitality Hangout’s Foodfluencers series, Jen Zeszut, co-founder and CEO of GOODLES, joins the show live from Pepsi Studios in New York City to talk about reinventing one of Ameri...

10 Syys 52min

Jo Lambert on Olo’s Big Bet to Give Restaurants Their Guests Back

Jo Lambert, COO of Olo, joins Hospitality Hangout live from Prosper for a conversation about the future of restaurant technology, online ordering, loyalty, guest data, and the next chapter of digital ...

8 Syys 31min

Hospitality Insiders: Nadeem Bajwa’s Journey From Pizza Delivery to Franchise Empire

This episode of Hospitality Hangout introduces Hospitality Insiders, a special segment built for deeper operator-to-operator conversations about ownership, capital, structure, people, and what it real...

2 Syys 39min

The Friday Feeling: Inside TGI Fridays’ Comeback

On this episode of Hospitality Hangout, Ray joins the show live from The Prosper Forum in Orlando, Florida to talk about capturing the Friday Feeling and rebuilding one of casual dining’s most iconic ...

1 Syys 34min

The 2 P.M. Snack Brand Taking Over Grocery Shelves

Jake Karls, co-founder and rainmaker of Mid-Day Squares, joins Hospitality Hangout for The Food Fluencers series to talk about the chocolate bar built for the 2 p.m. crash and the founder-led content ...

27 Elo 41min