S1E5: Be a Chik-Fil-A, not a Comcast: The Keys to Amazing Customer Service
The Operators8 Elo 2019

S1E5: Be a Chik-Fil-A, not a Comcast: The Keys to Amazing Customer Service

This week’s episode features AirBnB's Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta's Head of Enterprise Relationship Management, Jared Thomas.

AirBnB, one of the most valuable private tech companies in the world, has millions of hosts who trust strangers (guests) to come into their homes and hundreds of millions of guests who trust strangers (hosts) to provide a roof over their head.

Carta, a $1 Billion+ company formerly known as eShares, is the leading provider of cap table management and valuation software, with thousands of customers and almost a million individual shareholders as users. Customers and users entrust Carta to manage their investments, a very serious responsibility requiring trust and security.

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Jaksot(20)

S2E10: Healthcare and Education for All: Eren Bali on creating Carbon Health and Udemy

S2E10: Healthcare and Education for All: Eren Bali on creating Carbon Health and Udemy

Many founders and investors talk about being mission-driven, but Eren Bali truly walks the walk. He's created two separate companies that have had a dramatic impact on increasing access to vital servi...

22 Joulu 202040min

S2E9: How Ruben Harris "Broke Into Startups" and Raised Career Karma's Series A

S2E9: How Ruben Harris "Broke Into Startups" and Raised Career Karma's Series A

Ruben Harris wants you to succeed. Like other guests on The Operators, he left behind a successful career in finance to build a company that helps people. For Ruben, this came in the form of Career Ka...

17 Joulu 202029min

S2E8: How Modern Health Founder Alyson Friedensohn Watson Raised $95M to Make Mental Health Mainstream

S2E8: How Modern Health Founder Alyson Friedensohn Watson Raised $95M to Make Mental Health Mainstream

On The Operators, we talk a lot about aligning passion and strategy. Alyson Friedensohn Watson embodies this alignment. Alyson knew that she cared deeply about de-stigmatizing mental health and increa...

15 Joulu 202044min

S2E7: Rohan Pavuluri on creating Upsolve, one of TIME's "Top 100 Inventions of the Year"

S2E7: Rohan Pavuluri on creating Upsolve, one of TIME's "Top 100 Inventions of the Year"

Rohan Pavuluri isn't even 25, but he's a CEO, one of Forbes' "30 under 30" in Law & Policy, and the creator of a TIME 2020 "Top 100 Inventions of the Year." From his endearing start in local politics ...

19 Marras 202050min

S2E6: Expensify CEO David Barrett on Telling 10 Million Customers to Vote for Joe Biden

S2E6: Expensify CEO David Barrett on Telling 10 Million Customers to Vote for Joe Biden

One week before the presidential election, Expensify founder and CEO David Barrett made a decision that ultimately landed him in the headlines of Bloomberg, CBS News, Business Insider, etc. He sent an...

12 Marras 202050min

S2E5: It's Personal: Addiction, Sobriety and Multi-Million Dollar Entrepreneurship with Tempest CEO Holly Whitaker

S2E5: It's Personal: Addiction, Sobriety and Multi-Million Dollar Entrepreneurship with Tempest CEO Holly Whitaker

On this week's episode of The Operators, Neil sits down with Founder & CEO of Tempest Holly Whitaker. Holly never planned on starting her own company, but out of her battle with addiction came her cal...

29 Loka 202040min

S2E4: How Andrew Sutherland Created an Ed Tech Unicorn with Quizlet (and saved your GPA)

S2E4: How Andrew Sutherland Created an Ed Tech Unicorn with Quizlet (and saved your GPA)

Where would we be without Quizlet? If you've gone to school in the last ten years, this tool has probably saved your life. In this episode of The Operators, we hear how Andrew launched this iconic sta...

22 Loka 202051min

S2E3: How Shivani Siroya Raised $200M+ to Change Her Customers' Lives

S2E3: How Shivani Siroya Raised $200M+ to Change Her Customers' Lives

Shivani Siroya built her first career as a strong performer in high-end finance job, but some part of her was craving a more impactful path. In an industry that errs on the side of caution - especiall...

15 Loka 202049min

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