How to Become a Customer Chaperone?

How to Become a Customer Chaperone?


Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to happen overtime across multiple channels including web, mobile, and store front and in person. How to effectively design and manage such a journey more as a chaperone who is looking to give vs. a salesperson looking to get?

Guest: Gordon Gaudet, Executive Vice President & Chief Information Officer, Selective Insurance

Guest Bio: https://www.ciotalknetwork.com/contributor/gordon/

More on this Episode: https://www.ciotalknetwork.com/how-to-become-a-customer-chaperone/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

More on Mobile: https://www.ciotalknetwork.com/topics/mobile/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Jaksot(842)

Preparing Data for AI

Preparing Data for AI

As AI reshapes industries, businesses find that preparing data for AI presents challenges that traditional analytics have yet to encounter. AI's complexity requires a new approach to data management i...

6 Marras 202427min

Prudential: Navigating 150 Years of Change with Data & Innovation

Prudential: Navigating 150 Years of Change with Data & Innovation

Guest: Kjersten Margaret, Chief Data Officer, Prudential Financial Guest Bio: https://www.ciotalknetwork.com/contributor/kjersten-moody/ More on this Episode: https://www.ciotalknetwork.com/prudential...

19 Loka 202423min

Redefining Leadership Culture and Organizational Structure in the GenAI Era

Redefining Leadership Culture and Organizational Structure in the GenAI Era

The rapid rise of generative AI is compelling organizations to adapt their working methods, decision-making, and collaboration. Leaders face challenges such as redefining workforce roles, ensuring eth...

16 Loka 202436min

Goodlife Fitness' Journey of Innovation, Flexibility, and Cutting-Edge Technology

Goodlife Fitness' Journey of Innovation, Flexibility, and Cutting-Edge Technology

Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn't keep up with rising customer expectations. They faced long response times, frustrated clients, and a...

11 Loka 202435min

Beyond the Black Box: XAI's Strategic Integration and Impact

Beyond the Black Box: XAI's Strategic Integration and Impact

As AI gets more complex, making decisions harder to understand, Explainable AI (XAI) becomes crucial. It's not just about tech anymore; it's about trust, ethics, and clear communication. So, a big cha...

4 Loka 202437min

Balancing Act: Dollarama's Digital Leap in the World of Budget Retail

Balancing Act: Dollarama's Digital Leap in the World of Budget Retail

Dollarama's journey into digital transformation showcases a balancing act of integrating advanced technologies in a traditionally cost-conscious business model. As the retail giant ventured into this ...

27 Syys 202428min

Operational Brilliance in the Age of Disruption

Operational Brilliance in the Age of Disruption

Operational challenges have intensified due to global disruptions ranging from pandemics to economic upheavals. Today's organizations must aim for efficiency, resilience, and adaptability. In this vol...

23 Syys 202455min

The CXO's Role in Cultivating a Culture of Continuous Learning

The CXO's Role in Cultivating a Culture of Continuous Learning

In a world characterized by rapid technological advancements and shifting market dynamics, fostering a culture of continuous learning is paramount. What strategies can CXOs employ to champion lifelong...

20 Syys 202446min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
rss-draivi
oppimisen-psykologia
rss-rahamania
rss-seuraava-potilas
taloudellinen-mielenrauha
rss-porssipuhetta
rss-lahtijat
rss-inderes
rss-sami-miettinen-neuvottelija
pomojen-suusta
rss-h-asselmoilanen
rss-bisnesta-bebeja
rss-viisas-raha-podi
asuntoasiaa-paivakirjat
rss-paatos-podcast-suomen-kovimmat-paatoksentekijat-2
rss-bisnespaiva