Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

In this episode of Automate IT, Jeremy Maldonado dives into the world of data-driven endpoint management, breaking down what it means to go “beyond the spreadsheets.” He explores how visibility, intel...

5 Helmi 9min

Autonomous IT, Live! – Live & Unfiltered: A Brutally Honest IT Forecast for 2026

Autonomous IT, Live! – Live & Unfiltered: A Brutally Honest IT Forecast for 2026

What if the IT industry stopped pretending everything is “fine”?In this Autonomous IT live show, Automox CEO Justin Talerico shares candid perspectives on the real state of IT as the industry heads in...

29 Tammi 33min

Hands-On IT – A Prompt Engineering Deep Dive with Henry Smith, E20

Hands-On IT – A Prompt Engineering Deep Dive with Henry Smith, E20

In this episode of Hands-On IT, host Landon Miles is joined by Automox Security Engineer Henry Smith for a deep dive into prompt engineering and how it’s transforming the way IT and security teams wor...

22 Tammi 34min

Secure IT – PKI, Certificates, and What Breaks When Trust Fails, E22

Secure IT – PKI, Certificates, and What Breaks When Trust Fails, E22

Public Key Infrastructure (PKI) underpins nearly every secure interaction in modern IT, but it's also one of the most misunderstood and overlooked foundations of security.In this episode of Secure IT,...

20 Tammi 17min

Product Talk – Introducing Automox Resolve Powered by Splashtop, E23

Product Talk – Introducing Automox Resolve Powered by Splashtop, E23

Automox announces its new partnership with Splashtop, bringing secure remote control directly into the Automox console. Host Peter Pflaster is joined by Italo Nava from Splashtop and Automox Product M...

15 Tammi 24min

 Patch [FIX] Tuesday – January 2026 [New Year, New Vulns, New Certs], E27

Patch [FIX] Tuesday – January 2026 [New Year, New Vulns, New Certs], E27

Happy New Year! In this episode, Automox cybersecurity experts Ryan Braunstein and Seth Hoyt break down the security vulnerabilities you need to know heading into 2026.First up: a ticking time bomb. M...

13 Tammi 14min

Automate IT – New Year, New Workflow: From Overwhelmed to Automated, E21

Automate IT – New Year, New Workflow: From Overwhelmed to Automated, E21

What if the biggest time-saving wins don't come from major projects—but from eliminating the small, repetitive tasks eating up your week?In this episode, Automox Solutions Consultant Jeremy Maldonado ...

6 Tammi 14min

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