Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

CISO IT – The Reliability Reset: Why IT Teams Are Re-Evaluating Their Tools, E21

CISO IT – The Reliability Reset: Why IT Teams Are Re-Evaluating Their Tools, E21

In this episode of CISO IT, host Jason Kikta, CTO of Automox, brings you insights straight from the floor of Microsoft Ignite. After meeting with customers, partners, and countless IT pros, one messag...

21 Marras 20258min

Hands-On IT – MCP Servers 101: How They Work and Why They Matter, E23

Hands-On IT – MCP Servers 101: How They Work and Why They Matter, E23

In this episode of Hands-On IT, host Landon Miles breaks down what MCP (Model Context Protocol) servers are, why they exist, and how they’re transforming real-world IT automation.Before MCP, AI assist...

18 Marras 202523min

Patch [FIX] Tuesday – November 2025 [Kernel Flaws, WSL Priv-esc, and the Agentic AI Developer Risk Frontier], E25

Patch [FIX] Tuesday – November 2025 [Kernel Flaws, WSL Priv-esc, and the Agentic AI Developer Risk Frontier], E25

In this month’s Patch [FIX] Tuesday, Ryan Braunstein and Mat Lee dig into kernel flaws, WSL privilege escalation, and the growing risk of Agentic AI in developer environments. They explore how attacke...

11 Marras 202512min

Automox Insiders – Next-Level Automation: A Conversation with Automox's Cybersecurity Experts, E09

Automox Insiders – Next-Level Automation: A Conversation with Automox's Cybersecurity Experts, E09

In this episode of IT Insiders, Maddie Regis speaks with Ryan Braunstein and Mat Lee from Automox's security team about the evolution of automation in security operations. They discuss their career ba...

6 Marras 202519min

Automate IT – Gratitude, Growth, and the People Who Shape Your Career, E20

Automate IT – Gratitude, Growth, and the People Who Shape Your Career, E20

In this reflective episode of Automate IT, Jeremy Maldonado shares how gratitude has shaped his 11-year journey in IT, from his early days in customer service to building technical expertise and commu...

4 Marras 202515min

Automox Insiders – Patch or Perish: The Making of OTTOBOX, E20

Automox Insiders – Patch or Perish: The Making of OTTOBOX, E20

Dive into the creative world behind OTTOBOX: Patch or Perish, Automox’s first-ever video game. In this episode of Automox Insiders, host Maddie Regis chats with Senior Brand Manager Jonah Phillips abo...

31 Loka 202524min

Autonomous IT, Live! True Stories From the Hacker Underworld, E05

Autonomous IT, Live! True Stories From the Hacker Underworld, E05

In this episode of the Autonomous IT, host Landon Miles dives deep into the world of vulnerabilities, exploits, and the psychology behind cyberattacks. From the story of Log4j and its massive global i...

29 Loka 202536min

Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

In this episode of the Hands-On IT podcast, Landon Miles interviews Anthony Maxwell, who is a software engineer at Automox. They discuss Anthony's journey from IT operations to software engineering, a...

28 Loka 202526min

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