Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(206)

Heroes of IT – Thankfulness in IT: A Conversation with Shawn Campbell, E12

Heroes of IT – Thankfulness in IT: A Conversation with Shawn Campbell, E12

In this episode of the Autonomous IT podcast, host Ashley and guest Shawn Campbell discuss the transformative impact of Automox on IT operations, the importance of networking and connections in the IT...

21 Marras 202413min

Automox Insiders – The Magic of Automox: Emily Pace on Building Smarter IT Tools, E11

Automox Insiders – The Magic of Automox: Emily Pace on Building Smarter IT Tools, E11

In this episode of IT Insiders, Maddie Regis speaks with Emily Pace, a Senior Product Manager at Automox. Emily shares her career journey, her role in product management, and the collaborative environ...

19 Marras 202414min

CISO IT – Thanksgiving in IT: A CISO Sea Story, E12

CISO IT – Thanksgiving in IT: A CISO Sea Story, E12

CISO IT host Jason Kikta shares a heartfelt story from his time in the Marine Corps, highlighting the importance of teamwork and problem-solving in IT. He recounts a challenging situation involving ba...

14 Marras 202410min

Patch [Fix] Tuesday – November 2024 [Cybersecurity Experts Discuss NTLM Spoofs, RCE Attacks, and Privilege Escalations], E13

Patch [Fix] Tuesday – November 2024 [Cybersecurity Experts Discuss NTLM Spoofs, RCE Attacks, and Privilege Escalations], E13

Automox cybersecurity experts discuss the latest security updates from November’s Patch Tuesday, focusing on several critical vulnerabilities, including NTLM Hash Disclosure, Microsoft Defender's RCE ...

12 Marras 20248min

Product Talk – Custom Roles, Enhanced Reboot Scheduling & More, E11

Product Talk – Custom Roles, Enhanced Reboot Scheduling & More, E11

Steph Rizzuto and Emily Pace from Automox’s Product Team discuss exciting new features aimed at enhancing IT management. They take a look at upcoming updates, including custom roles for improved acces...

7 Marras 202410min

Automate IT – Why Communication & Buy-in Matter, E11

Automate IT – Why Communication & Buy-in Matter, E11

Host David Van Heerden discusses the importance of understanding both technical and adaptive challenges in IT. He highlights the need for effective communication and teamwork to address user adoption ...

5 Marras 202414min

Autonomous IT, Live! – 3 Ways to Make Your Path to Director of IT Less Scary

Autonomous IT, Live! – 3 Ways to Make Your Path to Director of IT Less Scary

It’s not just a show, it's a lifeline for how to unscary a seemingly daunting career journey – no matter where you're at in your IT or security hustle.From super-talented IT cartoonist and influencer ...

31 Loka 202442min

Hands-On IT – The State of IT Careers and the Role of AI with Forrest Brazeal, E11

Hands-On IT – The State of IT Careers and the Role of AI with Forrest Brazeal, E11

In this episode of Hands-On IT, host Landon Miles sits down with special guest Forrest Brazeal to explore the current state of IT careers and the evolving role of AI in the tech landscape. As a renown...

29 Loka 202414min

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