Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Jaksot(205)

Autonomous IT, Live! – 3 Ways to Make Your Path to Director of IT Less Scary

Autonomous IT, Live! – 3 Ways to Make Your Path to Director of IT Less Scary

It’s not just a show, it's a lifeline for how to unscary a seemingly daunting career journey – no matter where you're at in your IT or security hustle.From super-talented IT cartoonist and influencer ...

26 Elo 202542min

Automate IT – Building Resilient IT Teams and Solutions, E12

Automate IT – Building Resilient IT Teams and Solutions, E12

In this episode of the Automate IT podcast, Jeremy Maldonado discusses the importance of resilience and adaptability in the IT field as we enter 2025. He emphasizes the need for personal and team resi...

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CISO IT — Hacker Summer Camp 2025: A Recap of Black Hat & DEF CON, E19

CISO IT — Hacker Summer Camp 2025: A Recap of Black Hat & DEF CON, E19

Join Automox CISO and SVP of Product Jason Kikta for a recap of Black Hat and DEF CON 2025. In this episode, Jason shares his take on the conversation around AI in cybersecurity shifting from hype to ...

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Patch [FIX] Tuesday – August 2025: [Crafted Files, Spoofed Certs, and Good Ol' SQL Injection], E22

Patch [FIX] Tuesday – August 2025: [Crafted Files, Spoofed Certs, and Good Ol' SQL Injection], E22

Join Automox cybersecurity experts Ryan Braunstein and Mat Lee for August 2025’s Patch [FIX] Tuesday, covering a Hyper-V privilege escalation, an Azure Virtual Machines spoofing flaw, and four serious...

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Hands-On IT – The State of IT Careers and the Role of AI with Forrest Brazeal, E11

Hands-On IT – The State of IT Careers and the Role of AI with Forrest Brazeal, E11

In this episode of Hands-On IT, host Landon Miles sits down with special guest Forrest Brazeal to explore the current state of IT careers and the evolving role of AI in the tech landscape. As a renown...

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Automox Insiders – Curiosity, Adaptability, and Career Growth with Ryan Jeziorski, E13

Automox Insiders – Curiosity, Adaptability, and Career Growth with Ryan Jeziorski, E13

In this episode of Automox Insiders, Maddie Regis speaks with Ryan Jeziorski, a Solutions Engineer at Automox, about the importance of IT adaptability and resilience. Ryan shares his diverse career ba...

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Automox Insiders – By Your Command: The Cybersecurity Directive with Tom Bowyer, E10

Automox Insiders – By Your Command: The Cybersecurity Directive with Tom Bowyer, E10

Maddie Regis speaks with Tom Bowyer, Director of Security at Automox, about the intersection of IT and cybersecurity. Tom shares his career journey, the importance of collaboration between IT and secu...

31 Heinä 202518min

Hands-On IT – A Prompt Engineering Deep Dive with Henry Smith, E20

Hands-On IT – A Prompt Engineering Deep Dive with Henry Smith, E20

In this episode of Hands-On IT, host Landon Miles is joined by Automox Security Engineer Henry Smith for a deep dive into prompt engineering and how it’s transforming the way IT and security teams wor...

29 Heinä 202534min

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