052 - Building Community: The Role of Technology in Multifamily Housing

In this episode of PropTech Pulse, Shelley Robinson speaks with Margette Hepfner https://www.linkedin.com/in/margette/ from Build about her leadership journey, the importance of rewarding renters, and the challenges and opportunities in the PropTech industry. They discuss the significance of company culture, enhancing resident experiences, and the future of multifamily housing. Margette shares insights on the role of technology in real estate and offers advice for industry leaders.
Chapters
00:00 Introduction to PropTech Pulse and Leadership Journey
02:46 The Importance of Rewarding Renters
05:22 Building a Positive Company Culture
07:58 Transitioning from Operations to Tech
10:35 Enhancing Resident Experience and Retention
13:26 The Role of Technology in Multifamily Housing
16:12 Challenges in the PropTech Industry
18:45 The Future of Multifamily Housing
21:14 Advice for Industry Leaders
23:49 Conclusion and Future Directions
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#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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