Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
CX Today17 Helmi

Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack

Sumant Mauskar explains how AI-powered voice fraud is attacking contact centers at scale, why the NICE integration matters, and what bi-directional trust really means Contact centers have an AI problem, and asking agents if calls "sound weird" isn't going to fix it. According to Sumant Mauskar, Global Partners SVP at Pindrop, humans can detect video deepfakes around 60% of the time. For audio? That drops to 35%. As synthetic voice quality improves daily, traditional fraud detection methods ar...

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AI’s New Role: From Job Threat to Agent Co-Pilot

AI’s New Role: From Job Threat to Agent Co-Pilot

AI isn’t here to replace contact center agents — it’s here to help them thrive. In this exclusive CX Today interview, Deputy Editor Rhys Fisher speaks with Mackenzie Ellis, Solutions Specialist at Com...

28 Loka 202515min

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider. And who better to have that conversation with than Sean Taylor, CEO of Content...

28 Loka 202542min

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery

In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, and Joe Bigio, SVP of CCaaS, CX, and Conversational AI at Inoria, to explore how the s...

28 Loka 202519min

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI

Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s Erik Delorey is a must-watch for every CX leader. If ...

28 Loka 202517min

What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine

What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine

CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara. The pair explore Pulse 360, Cyara’s CX Assurance engine that proactively monitors, tests, and optimizes customer service jo...

28 Loka 202511min

Where Should My Contact Center Invest In AI? This Test Will Tell You

Where Should My Contact Center Invest In AI? This Test Will Tell You

CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment. The pair explore how the free, 10-minute assess...

28 Loka 20256min

The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More

The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More

CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to run through each story. This month, those ...

28 Loka 202538min

Redefining AI with Empathy & Agent Empowerment - Graia

Redefining AI with Empathy & Agent Empowerment - Graia

How Graia is tackling the $75B empathy gap in customer experience. In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, CRO at Graia, to discuss how the company is reima...

28 Loka 202522min