Why we can’t control trust: Professor Thomas Müller on media, AI, & love in modern society

In this thought-provoking episode of Frontline Conversations, Professor Thomas Müller, who teaches at the University of Würzburg, reflects on one of the most fundamental yet elusive elements of social life: trust. Elaborating on his talk at the Madras Institute of Developmental Studies, Müller challenges the idea that trust can be planned, measured, or engineered in an age dominated by algorithms, ratings, background checks, and AI-driven decision-making. Can trust be rationally chosen, or does it always involve vulnerability and risk? And what happens when societies begin to “trust mistrust” instead? Müller distinguishes trust from reliability, explores how trust forms before conscious reasoning, and examines the psychological and political consequences of widespread distrust—particularly in institutions such as the media, the police, and democratic systems. He also reflects on how social media, algorithms, and artificial intelligence are reshaping how young people relate to each other and to institutions. Highlights: Why trust cannot be fully controlled, measured, or manufactured The difference between trust and reliability, and why it matters How social media and algorithms encourage control rather than trust Declining trust in media institutions and the rise of “trusting mistrust” The emotional and moral dimensions of trust in personal relationships Trust, risk, and vulnerability in the age of AI and reputation platforms What young people should unlearn about trust in hyper-connected spaces Perfect for: Students of sociology, psychology, education, and political theory Journalists and media professionals examining public trust and credibility Young people navigating relationships in algorithm-driven environments Anyone interested in trust, institutions, democracy, and social change Credits: Host: Saatvika Radhakrishna Camera: Kavya Pradeep M and Mridula Vijayarangakumar Editing: Razal Pareed Producer: Mridula Vijayarangakumar Subscribe to Frontline: https://frontline.thehindu.com/online... Follow us on: Facebook - / frontlineindia Twitter - / frontline_india Instagram - / frontline.magazine LinkedIn - / frontline-magazine-b12921295 #Trust #Frontline #AIandSociety #thomasmüller #MediaCrisis #SocialMedia #GenZ #Algorithms #MediaStudies #PodcastIndia #IntellectualContent #Frontlinemagazine #CriticalThinking #PublicDiscourse