Calling Someone a "Process Coach" Doesn't Make Them One
A title change is not a culture change. In this episode, Mark Graban draws on his early experience at GM in the mid-1990s — where "foreman" became "team coordinator" overnight without anything else ch...
19 Touko 13min
Still Learning: A Live Event with Elisabeth Swan on May 7
Blog post with linksThree years ago, The Mistakes That Make Us came out. Around the same time, Elisabeth Swan published Picture Yourself a Leader. Both books' third birthdays felt like a decent reason...
4 Touko 2min
Watch the Lean Hospitals Coach in Action -- Live, Unscripted, With Your Questions
Most AI tools answer your question with a 500-word essay full of numbered steps. You nod, close the tab, and carry on doing what you were already doing. The Lean Hospitals Coach is built around the op...
8 Maalis 8min
What a Brandi Carlile Concert Teaches About Practicing Continuous Improvement
Read the blog postTL;DR: A sound check, live song requests, and a naming regret — what watching Brandi Carlile perform taught me about specific problem-solving, vulnerability, and continuous improveme...
27 Helmi 15min
What Deming and Fujio Cho Agreed On: Stop Demotivating People
The blog postTL;DR: Deming and Toyota's Fujio Cho asked the same uncomfortable question: why do management systems destroy motivation in people who started out wanting to do good work? The answer poin...
26 Helmi 15min
Building an AI Chat Assistant From My Lean Hospitals Book
The blog postWhat if a book could become an interactive coach instead of a static reference?In this episode, Mark Graban shares a behind-the-scenes look at his experiment turning the award-winning boo...
19 Helmi 15min
Inside the 1987 NUMMI Management Practices Executive Summary: Why Leadership Mattered More Than Lean Tools
The blog postIn this episode, I explore the 1987 NUMMI Management Practices Executive Summary — a confidential General Motors report that documented why the joint venture between GM and Toyota was suc...
13 Helmi 13min
