Automate IT – The Myth of the All-Knowing IT Pro, E22

The all-knowing IT pro is a myth. In this episode, Automox Senior Solutions Consultant Jeremy Maldonado breaks down why curiosity and asking for help are the real foundations of a successful IT career. He shares how he went from feeling nervous about asking questions to becoming a trusted resource for IT teams across industries, including hospitals, local governments, and school districts.

Jeremy also pulls back the curtain on what he does day to day on the Automox Professional Services team: reviewing IT admins' environments, evaluating patching schedules, and working collaboratively to fine-tune configurations. Rather than coming in as the all-knowing expert, he explains why the best results come from treating every engagement as a shared experience, where both sides learn from each other.

Whether you're early in your IT career or a seasoned admin, this episode is a reminder that growth starts with a question.

Topics covered:

- Why the all-knowing IT pro doesn't exist

- How curiosity drives career growth in IT

- What an Automox environment review looks like

- Tailoring patching best practices to different industries

- Finding room for improvement even when things work