Pathways to Modernizing Citizen Engagement: The Role of AI
Clickthrough: A Total User Experience Podcast3 Maalis

Pathways to Modernizing Citizen Engagement: The Role of AI

Federal government agencies have found themselves in the middle of a service delivery revolution driven by generational change and fueled by the power of AI-enabled technology. Long gone are the days when citizens were content to walk into an office to get answers to questions about benefits or government services. Even the days of turning to websites in the hopes of finding the right answers, they are seemingly part of the past too. Today, citizens want to be able to connect with federal government agencies in similar ways that they have become used to interacting with consumer brands: on their terms beyond the nine to five.

While government agencies might assume that the solutions they need to deliver this next generation of citizen services might be out of their reach because of constrained budgets, Mike Raker, Chief Technology Officer at Maximus and Jason Schick, Vice President of US Public Sector at Genesys, have good news. Raker and Schick joined The Clickthrough Podcast to share their insights on pathways to modernization for federal agencies looking to improve service delivery experiences for citizens.

In part one of the podcast, shared here today, and available on all major podcasting platforms, Raker and Schick unpacked the challenges facing federal government agencies in service delivery and looked at how smart investments in the cloud and total experience solutions can address the key issues without breaking budgets.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(22)

The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery

The AI Assist: How Artificial Intelligence is Helping Agencies Modernize Service Delivery

Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations ab...

5 Maalis 19min

Data, Design and the Road Ahead: Part 2 of the Digital Transformation for Defense

Data, Design and the Road Ahead: Part 2 of the Digital Transformation for Defense

In the first part of our podcast on digital transformation trends for the defense community, Donna Settle, Vice President, Federal Defense for Maximus, former Acting CIO for the Department of Defense,...

28 Tammi 20min

Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders

Unlocking the Power of AI at Scale: Advice for Federal Healthcare IT leaders

Today, federal healthcare agencies face many of the same pressures as private sector healthcare providers including more patients needing care, skyrocketing costs, heightened expectations surrounding ...

28 Tammi 24min

Digital Transformation for the Defense Community: Part 1

Digital Transformation for the Defense Community: Part 1

The Defense community has always been on the cutting edge of technology adoption and deployment. From Defense Advanced Research Projects Agency’s (DARPA) role in laying the groundwork for the Internet...

21 Tammi 21min

Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience

Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience

Caring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these ...

30 Loka 202526min

Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights

Reshaping Government Service Delivery with Agentic AI: Experts Share Their Insights

Generative AI has quickly become fundamental to this next generation of service delivery excellence, and now, the next generation of AI, agentic AI, is poised to help agencies further refine their ser...

10 Syys 202514min

Inside the Innovation: How Hackathons Are Reshaping Government + Defense Collaboration

Inside the Innovation: How Hackathons Are Reshaping Government + Defense Collaboration

What do hackathons have to do with national defense? More than you might think.In this episode, we sit down with Dr. Arun Seraphin of NDIA’s Emerging Technologies Institute and Derrick Pledger of Maxi...

15 Heinä 202519min