How to fix broken systems - Kate Tarling (CEO, The Service Group)

How to fix broken systems - Kate Tarling (CEO, The Service Group)

Kate Tarling — consultant, trainer, and author of The Service Organization — joins Lily and Randy to discuss what it takes to deliver great services inside large, complex organizations. The conversation covers the distinction between products and services, why transformation so often stalls, how to make the business case for change using existing investment, and how product people can contribute to, and benefit from, a more service-oriented way of working. This episode is brought to you by Ma...

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 Four questions to ask before building AI into your product — Kendra Vant (Chief Product Officer, Tapi)

Four questions to ask before building AI into your product — Kendra Vant (Chief Product Officer, Tapi)

When you use an AI tool, how much time do you spend correcting it? And would your customers be willing to do the same? Kendra Vant, Chief Product Officer at Tapi, joins Randy Silver to explore the “re...

30 Syys 44min

How to fix your product roadmap — Matt Feczko (Director of Product Ops, Ocado Technology)

How to fix your product roadmap — Matt Feczko (Director of Product Ops, Ocado Technology)

Matt Feczko is director of product operations at Ocado, the UK grocery technology company whose warehouse robots and delivery automation now run for retailers including Kroger in the US and Coles in A...

23 Syys 34min

What is AI product management, really? Jonathan Evens (AI Product Lead, Google DeepMind)

What is AI product management, really? Jonathan Evens (AI Product Lead, Google DeepMind)

Jonathan Evens is a product lead at Google DeepMind, where he has spent more than a decade applying machine learning and AI across industries — from the smart grid at AutoGrid, to detecting roads and ...

16 Syys 42min

What I learned from building, and exiting a startup — Kirsten Mann (Strategic Advisor)

What I learned from building, and exiting a startup — Kirsten Mann (Strategic Advisor)

Kirsten Mann is a board director, product leader and, with this episode, a three-time guest on the podcast. Last time she was here, she was building Vizory, an AI tool that helps company directors get...

9 Syys 51min

How to position your product for a future nobody can predict - April Dunford (Author of Obviously Awesome)

How to position your product for a future nobody can predict - April Dunford (Author of Obviously Awesome)

April Dunford is the positioning expert behind Obviously Awesome and a former repeat vice-president of marketing across seven venture-backed startups, most of which were acquired. Over the past decade...

2 Syys 37min

Four mistakes scaling teams make - Julia Barham (Author and Product Executive)

Four mistakes scaling teams make - Julia Barham (Author and Product Executive)

Julia Barham leads a CX acquisition team at Progressive Insurance and is the author of The Product Management Playbook, published by Rosenfeld Media in July 2026. She wrote it to close what she sees a...

26 Elo 43min

How to lead a product team through AI adoption - Tiama Hanson-Drury (CPTO, Opus 2)

How to lead a product team through AI adoption - Tiama Hanson-Drury (CPTO, Opus 2)

Tiama Hanson-Drury is CPTO at Opus 2, the legal technology company behind the systems that run some of the world's largest and most high-stakes litigation. She started her career in sales, moved into ...

19 Elo 39min

What OpenAI taught me to unlearn —  Blaine Billingsley (OpenAI, Slack, YouTube, Airbnb)

What OpenAI taught me to unlearn — Blaine Billingsley (OpenAI, Slack, YouTube, Airbnb)

Blaine Billingsley is a Member of Technical Design Staff at OpenAI whose path into the field ran through music composition, spare-change website work at college, and a decade across Gmail, Airbnb, You...

12 Elo 55min

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