36. Vickie Cook (UI Springfield): How PCO is Transforming Enrollment Management Best Practice
EdUp PCO28 Tammi 2025

36. Vickie Cook (UI Springfield): How PCO is Transforming Enrollment Management Best Practice

It’s YOUR time to #EdUpPCO

In this episode,

YOUR guest is Vickie Cook, Vice Chancellor for Enrollment & Retention Management at the University of Illinois Springfield

YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continuing Studies at Western University in London, Ontario, Canada


Some key questions we tackle:

· Why digital consumption patterns have reshaped the way learners seek out and assess postsecondary options

· How to balance human and AI- or technology-enhanced services to serve modern consumers

· How the customer service mentality of PCO units is reshaping enrollment management processes


Listen in to #EdUp!

Thank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!


Connect with YOUR EdUp Team - ⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠ & ⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠


Join YOUR EdUp community at ⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠!


We make education YOUR business!


Jaksot(61)

45. Jazz Jackson (TESU): How PCO Shapes Student Success (and Where It Needs to Go From Here!)

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43. Carrie Phillips (UA Little Rock): How Higher Ed Marketers are Adapting to the Transforming Market

43. Carrie Phillips (UA Little Rock): How Higher Ed Marketers are Adapting to the Transforming Market

It’s YOUR time to #EdUpPCO In this episode, YOUR guest is Carrie Phillips, Chief Communications and Marketing Officer at the University of Arkansas at Little Rock. YOUR host is Amrit Ahluwalia⁠⁠, Exec...

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42. Sasha Tomic (Boston College): How PCO Units Translate Institutional Mission to Non-Traditional Audiences

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It’s YOUR time to #EdUpPCO In this episode, YOUR guest is Aleksandar (Sasha) Tomic, Associate Deanfor Strategy, Innovation and Technology at the Woods College of Advancing Studies at Boston College. Y...

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41. Kelly Otter (Georgetown): How PCO Units Can Translate Institutional Prestige to Professional Audiences

41. Kelly Otter (Georgetown): How PCO Units Can Translate Institutional Prestige to Professional Audiences

It’s YOUR time to #EdUpPCO In this episode, YOUR guest is Kelly Otter, Dean of the School of Continuing Studies at Georgetown University. YOUR host is Amrit Ahluwalia⁠⁠, Executive Director of Continui...

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40. Jenn Chambers (Duke): How PCO Units Can Align with Alumni Engagement Colleagues

40. Jenn Chambers (Duke): How PCO Units Can Align with Alumni Engagement Colleagues

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39. Robert Bruce (Rice): How Metropolitan PCO Units Drive Community Growth

39. Robert Bruce (Rice): How Metropolitan PCO Units Drive Community Growth

It’s YOUR time to #EdUpPCO   In this episode,   YOUR guest is Robert Bruce, Dean of the Glasscock School of Continuing Studies at Rice University   YOUR host is Amrit Ahluwalia⁠⁠, Executive Director o...

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38. Marc Austin (Augusta): Lessons Learned from Launching a PCO Unit

38. Marc Austin (Augusta): Lessons Learned from Launching a PCO Unit

It’s YOUR time to #EdUpPCO   In this episode,   YOUR guest is Marc Austin, Founding Dean of AU Online and Associate Provost of Augusta University   YOUR host is Amrit Ahluwalia⁠⁠, Executive Director o...

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