DIY Retail: Navigating Challenges in Fulfillment and Customer Experience

DIY Retail: Navigating Challenges in Fulfillment and Customer Experience

In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias, about the challenges DIY retailers face today.

DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they need, especially in the midst of projects. We also cover:
  • The rise of Retail 5.0—creating a connected, customer-centered shopping experience across multiple devices and channels
  • The importance of data-driven shopping experiences
  • The evolution of "communities of dreams," and how this concept changes how consumers approach home improvement
For more on how to master fulfillment in the DIY market, get your copy of the eBook Jamie mentions during the episode.

Jaksot(37)

AI, OMS, and the Future of Supply Chain

AI, OMS, and the Future of Supply Chain

In this episode, Jamie speaks with Kevin Bube, Vice President, Technology at enVista, about how companies are rethinking digital transformation with a more agile, strategy-first mindset.Many organizat...

25 Syys 202525min

Growing Smart (and Fast) in Retail

Growing Smart (and Fast) in Retail

In this episode, we are joined by Patrick Lagace, Senior Director of Information Technology at Psycho Bunny. With three decades of experience in the retail industry, he has been instrumental in drivin...

22 Loka 202419min

How AI and IoT are Reshaping Retail

How AI and IoT are Reshaping Retail

AI, digital innovation, and data-driven insights have changed how the retail operates after the pandemic. And with any transformation, adaptation must follow.In this episode, we’re speaking with Myles...

24 Syys 202438min

Transforming Retail for Modern Consumer Demands

Transforming Retail for Modern Consumer Demands

What can we expect for the future of retail? Are we on the right track to succeed?To address these questions, we are joined by Zach Zalowitz, Principal, Order Management Practice at Perficient, and a ...

20 Elo 202428min

Balancing Quality, Delivery, and Customer Experience in Furniture Retail

Balancing Quality, Delivery, and Customer Experience in Furniture Retail

Amazon reshaped the ecommerce scene, so how can small and mid-sized businesses hold their own against retail giants?To dive into this topic, we’re joined by Joshua Rich, E-commerce Operations Lead at ...

23 Heinä 202429min

Redefining Customer Centricity in Modern Marketing

Redefining Customer Centricity in Modern Marketing

Many brands frequently discuss customer centricity, but do they genuinely understand its essence?In today’s episode, we are joined by Carla Kromberg, Senior Marketing Manager of the DACH Region at Flu...

25 Kesä 202426min

Business Transformation Through Customer-Centric Data

Business Transformation Through Customer-Centric Data

In this episode, we are joined by Greg Randall, Managing Director & Senior Digital Strategist at Comma Consulting, the author of ”Improve Customer Experiences to Drive Online and In-Store Sales: The 1...

21 Touko 202431min

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