Episode 44 - Emotion at Work in Decision Making

In an unexpected turn of events for the podcast, my guest Simon Ashton from Phoenix Leaders mentions context before me. We get into a lot of areas as this episode is the second-longest one to date. Simon described this off-air as 'a bloody big topic' and I agree with him. Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us. Therefore, this podcast has a number of different areas that we focus on. The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions. At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point. What I really enjoyed about this podcast is the conversational flow of it. When I listened back in the edit I once again enjoyed being part of the conversation. If you want to get hold of Simon you can find him here: Your links and references to the key areas and ideas we discussed are below: Around 1 minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/ Around 4 minutes Simon mentions the prisoner's dilemma https://en.wikipedia.org/wiki/Prisoner's_dilemma Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term https://www.collinsdictionary.com/us/dictionary/english/dobbing Around 16 minutes I mention the refractory period and here is an article on it https://www.paulekman.com/blog/how-to-achieve-emotional-balance/ Around 19 minutes Simon mentions choice architecture and you can find out more about that here https://www.economicshelp.org/blog/glossary/choice-architecture/ Around 21 minutes Simon mentions the Chimp Paradox and while I don’t rate the book here is a link to it https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/] At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576 Here is also a nifty infographic on the types of biases and heuristics https://www.visualcapitalist.com/every-single-cognitive-bias/ At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/ Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/ At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426 At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf Around 36 minutes I mention decision fatigue, here is some more on that phenomenon https://en.wikipedia.org/wiki/Decision_fatigue Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here https://m.imdb.com/title/tt0818733/ Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here https://www.psychologytoday.com/gb/basics/groupthink Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here: https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias) Around 1 hour and 5 minutes I talk about the oversimplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking https://www.lesswrong.com/posts/HbXXd2givHBBLxr3d/against-system-1-and-system-2-subagent-sequence Around 1 hour and 12 minutes I talk about Simon Sinek and his work on the importance of Purpose and here is a link to his most famous/popular book: https://simonsinek.com/product/start-with-why/ Around 1 hour and 16 minutes, I talk about generational differences and how (for me) they are not a thing. You can find a piece from the Center For Evidence-Based Management here: https://www.cebma.org/wp-content/uploads/CAT-Generational-Differences.pdf Around 1 hour and 18 minutes I talk about display rules and feeling rules and a previous episode of the podcast and all those links are here: https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ https://en.wikipedia.org/wiki/Display_rules https://en.wikipedia.org/wiki/Feeling_rules#:~:text=Feeling%20rules%20are%20socially%20shared,Arlie%20Russell%20Hochschild%20in%201979. Around 1 hour and 22 minutes Simon mentions 'The Book of Beautiful Questions' and here is a link to it: https://amorebeautifulquestion.com/the-book-of-beautiful-questions/ Around 1 hour 30 Simon mentions Brigadier General Matthew Broderick and his involvement with Hurricane Katrina and New Orleans, here is a link to an article on the topic pulling out some of the points Simon makes: https://www.appliedcommunication.org/?p=442 Around 1 hour 33 Simon talks about confirmation bias and you can find more on that here: https://en.wikipedia.org/wiki/Confirmation_bias#:~:text=Confirmation%20bias%20is%20the%20tendency,evidence%2Dbased%20decision%2Dmaking. Around 1 hour 36 Simon mentions the 'Halo and Horns' phenomenon and you can find out more about that here: https://en.wikipedia.org/wiki/Horn_effect https://en.wikipedia.org/wiki/Halo_effect Happy listening! More from Simon: LinkedIn: https://www.linkedin.com/in/simon-ashton-b5275b13b/ Website:https://phoenixleaders.co.uk/staff/simon-ashton/ Email: s.ashton@phoenixleaders.co.uk

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