HR Works Video Podcast: The My Pleasure Advantage: Why Chick-fil-A Wins on People

HR Works Video Podcast: The My Pleasure Advantage: Why Chick-fil-A Wins on People

In this week’s podcast episode, Erika Randall, Content Director for HR Daily Advisor, talks with Nicholas Lawrence (Nicholas L.), Executive Director of People & Culture at Chick-fil-A Restaurants (local franchise – Indianapolis), and speaker at SPARK HR 2026. Lawrence shares from his personal journey on how to be an organizational culture architect and how to make your organization a gold standard of service. You'll get a firsthand look at the themes he’ll be diving into during his SPARK HR session, and a sneak preview into the secrets behind Chick-fil-A’s conviction-driven leadership. Whether you're deep into engagement and experience or just getting started, this is your chance to hear from one of the field’s most thoughtful leaders—and get inspired before the big event April 28–30. Check out the full episode below!

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HR Works Podcast: The Hidden Benefits Pt. 1

HR Works Podcast: The Hidden Benefits Pt. 1

Expenses are rising everywhere, and employees and employers alike are feeling the strain. Recruiting and retention is becoming less about who can provide the top dollar, and rather who can provide the...

9 Kesä 28min

HR Works Podcast: HR and Sunrises at SPARK HR

HR Works Podcast: HR and Sunrises at SPARK HR

SPARK HR has come and gone, but the memories and lessons we left with are still ringing in our heads. The world's leading minds got together, not only to discuss and tackle the greatest issues facing ...

19 Touko 11min

HR Works Podcast: How to Talk, Manager to Manager w/ Kamaria Scott Pt. 2

HR Works Podcast: How to Talk, Manager to Manager w/ Kamaria Scott Pt. 2

Action plans are only as good as the system that supports them. After the survey closes and priorities are set, managers are often expected to deliver results without the structures, skills, or motiva...

14 Huhti 18min

HR Works Podcast: How to Talk, Manager to Manager w/ Kamaria Scott Pt. 1

HR Works Podcast: How to Talk, Manager to Manager w/ Kamaria Scott Pt. 1

Action plans are only as good as the system that supports them. After the survey closes and priorities are set, managers are often expected to deliver results without the structures, skills, or motiva...

7 Huhti 17min

HR Works Podcast: Meta Leading the Great Tech Shift

HR Works Podcast: Meta Leading the Great Tech Shift

The great tech shift has been slowly approaching since the internet’s invention, and with the advent of AI, the workplace as we know it is already in the past. So, how can HR shepherd the next generat...

24 Maalis 31min

HR Works Podcast: Leading a "Human Plus" World

HR Works Podcast: Leading a "Human Plus" World

As the Director of Talent Development at LinkedIn, Dr. Chrissy Roth-Francis currently oversees the growth of 3,000 leaders. She is at the forefront of a major cultural shift: the “Human Plus” future. ...

17 Maalis 23min

The HR Works Video Podcast: NASA, Nordstrom, and Fixing Burnout

The HR Works Video Podcast: NASA, Nordstrom, and Fixing Burnout

What do NASA’s Jet Propulsion Laboratory, Disney, and Nordstrom have in common? They’ve all turned to Betsy Lopez-Riley to navigate their biggest moments of reinvention. A senior transformation leader...

10 Maalis 20min

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