Product Talk – From Click to Fix: Bringing Automox Actions to Zendesk, E25

Product Talk – From Click to Fix: Bringing Automox Actions to Zendesk, E25

What if your IT team could troubleshoot and remediate endpoint issues without ever leaving their service desk? In this episode, Steph Rizzuto and Katherine Chipdey break down the new Automox + Zendesk integration.

They cover what it does, why it matters, and how it's designed to cut meantime to remediation for IT teams. The integration surfaces real-time endpoint data directly inside Zendesk tickets. It also gives admins one-click actions like device restarts, patch deployment, and policy execution. Beyond reactive fixes, it flags automation gaps so fewer tickets get created in the first place. Plus, hear how the Splashtop remote desktop integration ties it all together when hands-on troubleshooting is needed. Whether you're running a lean IT team or managing thousands of endpoints, this one's worth a listen.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(227)

Autonomous IT, Live! Turn to Face the StrAInge, Patch Speed vs AI Attacks, E08

Autonomous IT, Live! Turn to Face the StrAInge, Patch Speed vs AI Attacks, E08

In April, Jason Kikta and Dmitri Alperovitch landed on a structural conclusion: AI had collapsed patch-to-exploit time to under an hour, 1-10-60 was no longer fast enough, and the only answer was prev...

25 Elo 42min

Patch [FIX] Tuesday – [Race Conditions, Registry Hives, and Cloud CVEs], Ep. 35

Patch [FIX] Tuesday – [Race Conditions, Registry Hives, and Cloud CVEs], Ep. 35

August 2026 delivers the second-largest Patch Tuesday on record with nearly 400 CVEs, and Landon Miles, Jason Kikta, and Serena DiPenti sort out which ones actually matter. They start with the only ac...

11 Elo 22min

Secure IT – PKI, Certificates, and What Breaks When Trust Fails, E22

Secure IT – PKI, Certificates, and What Breaks When Trust Fails, E22

Public Key Infrastructure (PKI) underpins nearly every secure interaction in modern IT, but it's also one of the most misunderstood and overlooked foundations of security.In this episode of Secure IT,...

22 Heinä 17min

Patch [FIX] Tuesday – [The 570-CVE Month], Ep. 34

Patch [FIX] Tuesday – [The 570-CVE Month], Ep. 34

570 vulnerabilities. That's July's Patch Tuesday count, nearly triple last month and a record by a wide margin. Jason Kikta is joined by host Landon Miles and offensive-security researcher Serena DiPe...

14 Heinä 29min

 Executive IT – What IT hiring actually looks like when AI does the work, E07

Executive IT – What IT hiring actually looks like when AI does the work, E07

Eighteen months after the Hands-On IT podcast tackled the state of IT careers, Chelsea Rickey, SVP of Human Resources at Automox, comes back to the conversation to assess what held up, what changed, a...

1 Heinä 15min

Product Talk – CISA's BOD 26-04 Directive Explained, E26

Product Talk – CISA's BOD 26-04 Directive Explained, E26

CISA's BOD 26-04 replaces severity-based patching with an exploit-evidence model and remediation clocks as short as three days, fleet-wide, no exceptions. Peter Pflaster and Jason Kikta unpack the fou...

11 Kesä 27min

Patch [FIX] Tuesday – [Nothing Weaponized, Everything Exposed], E33

Patch [FIX] Tuesday – [Nothing Weaponized, Everything Exposed], E33

June 2026 has no headliner. Instead of one critical bug, the release spreads thin across the kernel, the network stack, a code editor, an AI assistant, a bootloader, and a nine-year-old Linux root bug...

9 Kesä 23min

Patch [FIX] Tuesday – [AI Hits the Hat Trick], Ep. 32

Patch [FIX] Tuesday – [AI Hits the Hat Trick], Ep. 32

The May 2026 Microsoft Patch Tuesday release looks quiet on the surface – no actively exploited zero-days, no public disclosures at release, and a CVE count below the four-month average. Don't let tha...

12 Touko 34min

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