THE "DIVE" GRADUATION (IDENTIFYING YOUR REPLACEMENTS)

THE "DIVE" GRADUATION (IDENTIFYING YOUR REPLACEMENTS)

SHOW NOTES (SURVIVE VERSION)

Episode Title: The "Dive" Graduation: Identifying Your Replacements (Episode 82)

Episode Description: "David did the physical work himself instead of explaining the process. Felip still does not know how to process a split payment." In this episode of Survive, Mike Hernandez explains how Assistant Managers must evaluate their senior sales associates and coach them to transition from individual task completion to active peer development.

What You Will Learn:

  • The Speed Illusion: Why highly proficient employees often fail as leaders by doing the work for new hires instead of training them.
  • The Coaching Intervention: The exact conversation you must have with senior staff to correct their training methods.
  • The True Test of Leadership: Mike explains why the ability to teach others without frustration is the actual requirement for a management promotion.
  • Building Bench Strength: Why you must train your own replacement before you can accept a promotion to Store Manager.

Resources & Links:

  • Download the Peer Coach Evaluation Form: Text the code word TEACH to 9 5 6 - 8 9 7 - 9 1 9 2.
  • Recommended Listen: Thrive: Episode 91.
  • Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.

Jaksot(85)

THE OPERATIONAL UPSELL (COACHING NATURAL PHRASING)

THE OPERATIONAL UPSELL (COACHING NATURAL PHRASING)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Operational Upsell: Coaching Natural Phrasing (Episode 85) Episode Description: "Your shift is failing to maximize its revenue potential because you allo...

1 Touko 5min

THE MORNING RUSH COMMAND CENTER (DEPLOYING YOUR STAFF)

THE MORNING RUSH COMMAND CENTER (DEPLOYING YOUR STAFF)

SHOW NOTES (SURVIVE VERSION)Episode Title: The Morning Rush Command Center: Deploying Your Staff (Episode 84) Episode Description: "When all employees stand behind the counter, the sales floor immedia...

25 Huhti 5min

S EPISODE 83: Q1 RECAP & THE "THRIVE" PREVIEW (REVIEWING THE SCOREBOARD)

S EPISODE 83: Q1 RECAP & THE "THRIVE" PREVIEW (REVIEWING THE SCOREBOARD)

SHOW NOTES (SURVIVE VERSION)Episode Title: Q1 Recap & The "Thrive" Preview: Reviewing the Scoreboard (Episode 83) Episode Description: "Your team executed a poor financial shift that simply looked cle...

18 Huhti 5min

Survive Resource Intro: Never Cap Your Growth

Survive Resource Intro: Never Cap Your Growth

Show Notes (Survive Version)Episode 81 Title: Survive Resource Intro: Never Cap Your Growth (Episode 81) Episode Description: "I don't believe in capping somebody's growth because I never wanted that,...

4 Huhti 18min

WASTE NOT, WANT NOT (VERIFYING THE TRASH)

WASTE NOT, WANT NOT (VERIFYING THE TRASH)

Show Notes (Survive Version)Episode Title: Waste Not, Want Not: Verifying the Trash (Episode 80) Episode Description: You must visually inspect the trash cans and compare the contents to the written l...

28 Maalis 3min

S Ep 79: ASSISTANT MANAGER? THE HARDEST TRANSITION (C-STORE TRAINING)

S Ep 79: ASSISTANT MANAGER? THE HARDEST TRANSITION (C-STORE TRAINING)

Show Notes (Survive Version)Episode Title: Assistant Manager? The Hardest Transition (C-Store Training) (Episode 79) Episode Description: "You get the responsibility, but you don't always get the back...

20 Maalis 5min

THE VENDOR DANCE (THE SUBSTITUTE REJECT)

THE VENDOR DANCE (THE SUBSTITUTE REJECT)

Show Notes (Survive Version)Episode Title: The Vendor Dance: The Substitute Reject (Episode 78) Episode Description: You cannot allow vendors to dictate your stock. In this episode of Survive, Mike He...

14 Maalis 2min

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