Transformation is About Leadership

- Are you in agreement with Mr. Pachai that AI is going to be more profound than fire or electricity or anything that we have done in the past? I find it an interesting question because often the question circles around, are we headed in the direction of a utopia or Dystopia?

- We are in the middle of that change, let's call it whatever, digital transformation CX became a thing. How do you reconcile that the change is not slowing down, we're not doing the last one well? We have to plan for uncertainty and be comfortable with it.

- The CEO role, if you look at it, is you certainly have the ability to make decisions. But you're doing that through a team of people often. There's a different role that exists for the CEO than most expect that the job is. The CEO is still the buck stops there.

- Leadership is critical and leadership needs to be done a little bit differently. Engineers, attracting and bringing in that and keeping that talent is critical. Make certain that we're developing an environment that will support the change. This is more about people than we think.

- Change and entropy are the catalyst of stress for people. The critical step is to be providing support and training, mentoring and leadership. Leaders need to develop, foster a teamwork environment, support people's ideas. Enable them to continue to lead.

- Amas: It's been such a pleasure these last few years getting to know you. I think what I'll leave folks with maybe ties back to some of what we talked about. Every thought that we process as we engage interpersonally with people, we come at with a heart of conflict or war. And I'm going to check out that book.

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