Adapting Employee Experience to a New Reality

Too often, vulnerability at work is misunderstood as either oversharing or a sign of weakness. What many leaders overlook is how it can be their superpower if used the right way. In this episode, we explore how to lead with vulnerability without losing your leadership edge by pairing your openness with intention and direction. We discuss the “vulnerable leader equation,” a reminder that showing emotion or imperfection isn’t weakness when paired with purpose. You’ll also learn about the “vulnerability mountain” framework: identify what’s easy (base camp), what’s hard (the peak), and take small daily steps to climb. Plus, we touch on the importance of intention, the core of the "vulnerability wheel," and why knowing why you're opening up matters just as much as how. ________________ This episode is sponsored by Workhuman. These days, it feels like there isn’t much good to go around in the world of work.  But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us. It’s why they created the world’s #1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more. To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

30 Touko 4min

CHROs, your role has never been more vital or more complex. AI, shifting politics, hybrid work, and evolving employee expectations, have taken the front seat in today's world of work. The future says you’re no longer just managing HR, you’re redefining the workplace itself. That’s exactly why I launched Future of Work Leaders, a supportive global community built specifically for CHROs who are ready to move beyond traditional HR and are committed to building future-ready organizations.  In this episode, I share highlights from our very first 2025 gathering, where CHROs from some of the world’s most respected brands came together to discuss the real challenges and opportunities shaping the future of work. I’m taking you behind the scenes of our inaugural Future of Work Leaders CHRO event, hosted at the Neiman Marcus Innovation Hub in Dallas. We brought together 40 CHROs from organizations like Johnson & Johnson, Northrop Grumman, Tractor Supply, Amway, and others to have deep, honest conversations about what’s really driving change today. Topics like the evolving role of DEI, AI integration, hybrid work models, culture transformation, and even the political climate's impact on work. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

28 Touko 4min

Leading a business with 100,000 employees and $84 billion in revenue isn’t for the faint of heart. Every executive talks about culture and results, but few have done it at this scale. So how do you lead without losing your soul? In this episode, Chris Nicholas, President and CEO of Sam’s Club, pulls back the curtain on what leadership really looks like when the stakes are massive. He shares why purpose and grit—not ego—are the foundation of great leadership. You’ll learn why 85% of Sam’s Club managers started as hourly workers, how Chris uses “ultra-endurance leadership” to stay sharp, and why leaders should run toward difficult things. He also unpacks his trust formula to build trust in a massive organization, how to lead without entitlement, and how to connect your work to a bigger purpose. From energy and sacrifice to upward mobility and culture, Chris shows how business performance and people-first leadership can coexist.   ________________ This episode is sponsored by Workhuman. These days, it feels like there isn’t much good to go around in the world of work.  But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us. It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more. To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

26 Touko 59min

We’ve all had the experience of working for a bad leader, the kind that drains your energy, stifles your motivation, and makes Monday mornings feel like a dreadful chore. But great leaders do the opposite. And in a world evolving faster than ever, we can’t afford to leave leadership to chance. In today’s Leadership Spark, we’ll tackle two big questions: Will the leader of 2030 be different from today’s leader? And if so, how? Backed by insights from 140+ CEO interviews and a global LinkedIn survey of nearly 14,000 employees, I share the timeless traits leaders must keep, and the new skills they must develop to lead in a rapidly changing world. Get a clearer understanding of what leadership really means, why most people can’t define it, and what it will take to lead organizations, and society, into the future. ________________ This episode is sponsored by Workhuman. These days, it feels like there isn’t much good to go around in the world of work.  But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us. It’s why they created the world’s #1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more. To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

23 Touko 10min

The rules of leadership have changed, but most leaders didn't get the memo. We’re leading in a time of constant disruption, fractured teams, and AI eating away at every corner of the workplace. It’s no longer enough to rely on outdated mindsets, old leadership playbooks, and hoping for the best. In this episode, we explore what real future-ready leadership looks like. Navy SEAL and leadership coach Rich Diviney shares why it’s not your skills, but your attributes, like resilience and adaptability, that determine how you lead under pressure and make you an elite leader. Keith Ferazzi, Founder, Chair, & CEO at Ferrazzi Greenlight, rewrites the traditional leadership script by laying out his “teamship” model for building teams that hold each other accountable. And finally, Dan Priest, US Chief AI Officer of PwC, shows how to stop fearing AI and start using it as a strategic edge. This is the mindset, model, and method leaders need to thrive and lead effectively in this next era. Don't miss it! ________________ This episode is sponsored by Workhuman. These days, it feels like there isn’t much good to go around in the world of work.  But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us. It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more. To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

19 Touko 51min

We often think of employee experience as a checklist: better offices, better technology, better perks. But we’ve been missing the bigger picture all along. In today’s Leadership Spark, we dive deep into how employee experience has fundamentally evolved, and why it's now the most powerful lever leaders have to shape trust, loyalty, and performance at work. Drawing on research from 252 organizations and insights from 150 senior executives, we’ll explore the real drivers of experience: culture, technology, and physical space. You’ll learn why work today isn't just about what people do, but about the environment that shapes how they feel, how they connect, and why they stay. If you want to future-proof your leadership and your organization, it starts with designing an experience worth fighting for. ________________ This episode is sponsored by Workhuman. These days, it feels like there isn’t much good to go around in the world of work.  But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us. It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more. To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

16 Touko 23min

What if the biggest thing holding us back from living the American Dream isn’t our circumstances, but our mindset? In this episode, Mark Matson, Author of Experiencing the American Dream and CEO of Matson Money, breaks down what the American Dream really means today. Mark explains how your "screen" or the mental filters shape the way you see the world, your actions, results, and ultimately your life. He makes a strong case that the American Dream isn’t dead, it’s just being filtered through the wrong lens of the “juicy victimhood” mentality, entitlement, and resentment. He also explores how these mindsets are showing up in the workplace and it’s killing growth. Mark also points out how many people today, especially younger generations, live as if they’re still stuck in the coal mines of the past, despite having more tools, technology, and opportunity than ever before. He explains why leaders need to stop over-parenting employees because real change starts with personal accountability, resilience, and creativity. We also unpack how to build high-performance teams and how the concept of addition through subtraction helps you build a stronger team. ________________ This episode is sponsored by Workhuman. Here’s a good question for you: Who in your marketing department is a flight risk? How about: Where are your talent or skills gaps? Or: Which employees make up your next generation of leaders? If you couldn’t answer any of these, then you need to check out Human Intelligence™, from Workhuman. By combining AI with the rich data of their #1 rated employee recognition platform, Human Intelligence unlocks insights and capabilities that redefine talent management, cultural transformation, and employee engagement. Want to learn more? Go to workhuman.com and learn how today’s leading companies are turning AI into a force for good with Human Intelligence. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

12 Touko 1h 1min

We’ve thrown the entire pantry at employee engagement from hot yoga to free snacks to branded hoodies, and somehow, people are still checking out. In today’s Leadership Spark, we call out the broken cycle of gimmicky engagement strategies and look at what actually drives loyalty, performance, and retention in the modern workplace. Spoiler: it’s not about giving people more stuff. It’s about giving them something to believe in. We’ll unpack why smart companies are ditching the perks arms race and building something better: a workplace that feels like an experience, not a transaction. If you're tired of short-term fixes and ready to build real culture, press play. ________________ This episode is sponsored by Workhuman. These days, it feels like there isn’t much good to go around in the world of work.  But Workhuman knows when we celebrate the good in each of us, we bring out the best in all of us. It’s why they created the world’s # 1 employee recognition platform — and they didn’t stop there, combining rich recognition data with AI to create Human Intelligence, so you can get uniquely good insights into performance, skills, engagement and more.  To learn more about how you can join their force for good, go to Workhuman.com, or check out their own podcast, “How We Work,” which explores the trends, issues, relationships, and experiences that shape our workplaces. ________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

9 Touko 9min