How Healthcare Organizations Can Elevate Rounding From a Routine Task to a Strategic Driver of Patient Loyalty, Experience, & Care Outcomes

How Healthcare Organizations Can Elevate Rounding From a Routine Task to a Strategic Driver of Patient Loyalty, Experience, & Care Outcomes

In this episode, Katie Haifley, CPXP, Director of Product and Strategy at NRC Health, and Ashley Nelson, M.S., BSN, RN, Strategic Advisor, Nursing at NRC Health, discuss how intentional, high-impact rounding can strengthen patient trust, improve experience, and drive measurable gains in loyalty. They share insights on moving beyond check-the-box approaches to create meaningful human connections and real-time improvements in care.

This episode is sponsored by NRC Health.

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LeWanza Harris, MD, MPH, MBA, MS, Chief Quality Officer at Emory Healthcare

LeWanza Harris, MD, MPH, MBA, MS, Chief Quality Officer at Emory Healthcare

In this episode, LeWanza Harris, MD, MPH, MBA, MS, Chief Quality Officer at Emory Healthcare, joins the podcast to discuss physician engagement strategies and the administrative burden facing clinicia...

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Building Global Healthcare Institutions Through AI, Innovation and Strategic Investment with Dr.  Zain Kenderian

Building Global Healthcare Institutions Through AI, Innovation and Strategic Investment with Dr. Zain Kenderian

In this episode, Zain Kenderian, MD, MBA, MStJ, Chief Executive Officer, Bascom Palmer Eye Institute, Abu Dhabi, discusses expanding access to specialized eye care, integrating AI and telemedicine, an...

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Moving Beyond Reactive Healthcare Operations: Using Real-Time Data to Improve Patient Flow and Capacity

Moving Beyond Reactive Healthcare Operations: Using Real-Time Data to Improve Patient Flow and Capacity

In this episode, Ashley Shearer, VP, Care Coordination, Patient Flow, The Queen's Medical Center, and Bree Bush, General Manager, CareIntellect, GE HealthCare, discuss improving patient flow, breaking...

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How Radiology Leaders Can Tackle Workforce Pressures and Burnout

How Radiology Leaders Can Tackle Workforce Pressures and Burnout

In this episode, James Lin, MD, Vice President of Radiology, Vituity, discusses rising imaging volumes, AI driven efficiency, physician retention and why physician ownership and clinical leadership ar...

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Challenging the Health Insurance System and Rethinking Healthcare Costs with Dr. J. Benjamin Proctor

Challenging the Health Insurance System and Rethinking Healthcare Costs with Dr. J. Benjamin Proctor

In this episode, J. Benjamin Proctor, MD, Author and Board-certified family medicine physician, IMC Physician Practice Network, discusses how insurance complexity, administrative costs and payment str...

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The Growth of Outpatient Interventional Radiology with Dr. Osman Ahmed

The Growth of Outpatient Interventional Radiology with Dr. Osman Ahmed

In this episode, Osman Ahmed, MD, Joint & Vascular Institute, Innovative Non-Surgical Solutions, discusses the growth of outpatient embolization, his transition from academic medicine to private pract...

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How AI Is Transforming Prostate Cancer Diagnosis and Treatment with Dr. David Albala

How AI Is Transforming Prostate Cancer Diagnosis and Treatment with Dr. David Albala

In this episode, David Albala, MD, Chief of Urology at Crouse Hospital and physician with the Associated Medical Professionals of New York, discusses how AI is improving prostate cancer detection, per...

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How Dual Training Is Advancing Complex Cardiac Care with Dr. Mohammed Imran Aslam

How Dual Training Is Advancing Complex Cardiac Care with Dr. Mohammed Imran Aslam

In this episode, Mohammed Imran Aslam, MD, Director of Acute Mechanical Circulatory Support at Tufts Medical Center, discusses how dual training in interventional cardiology and advanced heart failure...

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