How Top Golf Built 4 Manager Training Programs in 6 Months
Hear from Sr. Training Manager Chris Rodriguez on how TopGolf invested in their leadership development programs, building 4 programs in 6 months.
20 Tammi 202543min
How Chick-fil-A provides world class Hospitality: Nick Lawrence
In this conversation with Nick Lawrence, VP of HR for Chic-fil-a, we dive in to the secret behind their famous Guest Experience, the power of 1 on 1's, and even how Nick has used AI to help his team b...
16 Tammi 202528min
Launching an Internal Podcast for Employees?
In our roles at our previous corporate job, we launched a podcast to help solve a communications problem. Our multi-unit Leaders were always on the go and were disconnected from initiatives and happen...
15 Tammi 202510min
People Development in Eatertainment: CEO TJ Schier
TJ Schier, is a leading brand builder, operator and culture creator primarily in the competitive socializing, family entertainment and hospitality franchising space. TJ breaks down his new venture a...
13 Tammi 202532min
Where Do You Start in Training an Employee?
In training employees have you ever wondered if you're training the right thing? Or maybe feel you're training too many things? Sam breaks down his process of how to determine exactly what to train an...
9 Tammi 20257min
Secretly Filming People Applying for Jobs!
"What's Chic-Fil-A, Starbucks, and Panera doing to hire candidates?" we were asked. We didn't know. So we went there, asked for jobs, and secretly filmed it. Here's how that experience shaped Candidat...
8 Tammi 202510min
Teaching Speed of Service
As trainers in Hospitality we are constantly looking for the best way to each people to "go fast." Speed of service, flow, throughput, quick service, get 'em through the line....whatever you call it -...
5 Elo 202411min
