Making AI Work in Government: The System Behind the Scale - Dan Roelink - Episode 176

Making AI Work in Government: The System Behind the Scale - Dan Roelink - Episode 176

This week, Dan Roelink, Director, Office for AI, Digital.NSW, NSW Department of Customer Service explores why the biggest barrier to AI in government is no longer understanding the technology, but removing the organisational and system "friction" that prevents safe, lawful, and scalable adoption.

From an inside-government perspective, Dan looks at what it takes to move beyond pilots and experiments by putting the right foundations, governance, and operating models in place. It covers how governments can modernise risk and assurance, build the core components needed to scale (from policy and frameworks to capability and platforms), and strengthen the partnerships and problem-led collaboration required to take AI from idea to production. The episode also considers what "mature" AI-enabled public sector systems could look like in the future, and what effective cross-sector partnerships will need to deliver in a low-friction environment.

Dan Roelink, Director, Office for AI, Digital.NSW, NSW Department of Customer Service

For more great insights head to www.PublicSectorNetwork.co

Check out EY's AI Pioneers series and subscribe for future episodes on your podcast platform of choice.

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