Interviewing Complainants, Witnesses, and the Subject: Techniques That Get to the Truth

Interviewing Complainants, Witnesses, and the Subject: Techniques That Get to the Truth

Episode Summary: In this episode, we break down the art and science of investigation interviews. Topics include:

  • Structuring interviews for complainants, witnesses, and the accused
  • Using open-ended questions and avoiding leading questions
  • Assessing credibility indicators
  • Documenting interviews accurately
  • Sample interview questions to guide your discussions

Key Takeaways:

  1. Begin broad, then narrow to specifics.
  2. Let silence work—it often prompts additional details.
  3. Ask witnesses what they observed, not what they think.
  4. Avoid leading questions to prevent bias.
  5. Thorough, objective documentation is essential. Resources & Links:
  • 2-Day How to Conduct Internal Investigations Workshop: June 23–24, 11 AM – 5 PM ETEarly-bird perks:
    • Author-signed book
    • Supplemental Toolkit
    • RPC Canvas Tote “Swag Bag"
    • $100 off Registration
    • Certified HR Investigator Badge
    • 10% group discount for 3+ attendees Register Here

Natalie Ivey, MBA, SPHR, SHRM-SCP Founder & CEO RPC Human Resources 1616 Concierge Boulevard 1st Floor Daytona Beach, FL 32117

Office: (800) 517-7129 Ext. 700

Natalie@rpchr.com

rpchr.com

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Jaksot(75)

When Politics Walks Into the Workplace

When Politics Walks Into the Workplace

Topics: Political beliefs vs. protected characteristics Supervisor bias Comparator evidence Investigating promotion decisions Assignment and scheduling disparities Public-sector considerations Why HR...

18 Syys 12min

Why Workplace Investigations Matter More Than Ever

Why Workplace Investigations Matter More Than Ever

In this episode: Why Natalie took a two-month break Why investigations remain one of the most important HR risk-management tools The difference between investigating facts and deciding punishment Why...

15 Syys 8min

Supporting Managers Before Issues Escalate: Reducing Risk Through Better Early Conversations

Supporting Managers Before Issues Escalate: Reducing Risk Through Better Early Conversations

Episode Summary Most workplace investigations don't begin with a complaint to HR. They begin much earlier—with a manager's first conversation about attendance concerns, performance issues, behavioral ...

13 Heinä 19min

Weingarten rights Series Episode 3: Management’s Response: When to Say Yes—and When to Push Back

Weingarten rights Series Episode 3: Management’s Response: When to Say Yes—and When to Push Back

In this episode you'll learn: Why the best response to a steward's request for a private consultation is often the simplest one. How granting a short recess can actually strengthen the credibility of...

6 Heinä 12min

Can the Steward Call a Timeout? The Recess Question

Can the Steward Call a Timeout? The Recess Question

Episode Summary During an investigatory interview, a single question can suddenly reveal the true focus of an investigation. A union steward who initially has little context may immediately recognize ...

15 Kesä 7min

Weingarten Rights 101: What Every Investigator and Union Steward Should Know

Weingarten Rights 101: What Every Investigator and Union Steward Should Know

Episode Overview: In this first episode of the mini-series, host Natalie Ivey explains what Weingarten Rights are and the importance of internal investigators, especially HR and Employee Relations inv...

12 Kesä 12min

The Cost of Missteps – When Investigations Go Wrong

The Cost of Missteps – When Investigations Go Wrong

Episode Overview: In this first episode of the mini-series When HR Gets It Wrong: Risk, Reputation, and Recovery, we explore one of the most common—and costly—mistakes HR professionals make: mishandli...

4 Touko 10min

From Vanity Metrics to Board-Level Impact: The Trust & Risk Shift

From Vanity Metrics to Board-Level Impact: The Trust & Risk Shift

Episode Overview In this episode, Natalie is joined by Deb Muller, CEO of HR Acuity, to explore how HR leaders can shift from outdated “vanity metrics” to meaningful data that demonstrates true busine...

27 Huhti 32min

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