#67 Passion for the Customer: Understand the Customer's Needs and Priorities
Josh Short, Director of Strategic Partnerships, talks about Understanding the Customer's Needs and Priorities. How attending the customers meetings, industry events and working with key partners led t...
30 Huhti 3min
#65 Make a Difference
Joe Stephens, Vice President of Estimating, discusses Make A Difference. Say what you mean, do what you say, show up and make a difference and how this skill applies at work and in your personal life...
27 Helmi 4min
#64 Step Up
Gordon Morales, Project Manager for National Construction, shares how during a potential tragic event, Stepping Up meant creating a plan and taking action — preparing his team to meet the challenges a...
24 Loka 20254min
#63 Get Your Mind Right
Doug Bourne, General Manager TEXRail, reminds us that Getting Your Mind Right is spelled out in the Culture Playbook. Review this when needed, create a plan and work the process.
17 Loka 20255min
#62 R Factor Skillset
Tod Byrd Sr. Director of Commuter/Intercity Rail talks about the challenges of receiving difficult news and how deploying the R Factor Skillset (Press Pause, Get Your Mind Right, and Step Up) can assi...
3 Loka 20253min
#61 Personal Journey First
In this episode, David Lucas, Vice President of Track/Infrastructure Maintenance, shares how making the Journey to Excellence a personal journey first can positively impact your life—and how that pers...
22 Elo 20253min
#60 The R-Factor Mindset
Chris Comer discusses the R-Factor Mindset and what gives us the starting point to effectively leverage E+R=O. It starts with understanding we do not control events, but our response is 100% our choi...
21 Helmi 20254min
