Empathetic Excellence: Why Competence, Merit, and Empathy Are the Only Formula For Keeping Your Best People

Empathetic Excellence: Why Competence, Merit, and Empathy Are the Only Formula For Keeping Your Best People

April 22, 2026: What does it actually take to build an organization where people perform at their best? In this episode, I'm breaking down what I call Empathetic Excellence — and it comes down to three things: competence, merit, and empathy. Not one of them. All three. I share two stories that have stayed with me — one about my daughter Naomi on the tennis court, and one about my father's first job in America — that I think capture this better than any research study could. I also get into why calling meritocracy a myth is a trap, what two dystopian novels from the 1950s and 60s can teach us about the workplace today, and why the diversity conversation inside organizations needs to shift from what people look like to how they think. If you lead people — or want to — this episode is for you.

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PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

I talk with Yolanda Seals-Coffield, PwC US Chief People and Inclusion Officer, about how PwC is preparing 80,000 people for an AI-enabled future. We get into PwC's approach to democratizing AI access,...

6 Heinä 53min

Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

July 3, 2026: Tesla is capping employee AI spending at $200 a week after some engineers reportedly burned through thousands of dollars in tokens, showing that "free" AI was never really free. Then I g...

3 Heinä 28min

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

July 2, 2026: Microsoft is putting $2.5 billion and 6,000 employees behind a new group designed to help customers actually use AI inside their businesses, following a similar move from Amazon. Then I ...

2 Heinä 21min

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

July 1, 2026: Companies are discovering that AI agents can drive token usage far beyond what they budgeted for, forcing leaders to bring cloud-style cost controls into AI spending. Then I get into For...

1 Heinä 27min

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

June 30, 2026: New research from Ramp Economics Lab and Revelio Labs shows that companies spending the most on AI are not shrinking the fastest. They are actually growing headcount faster, including i...

30 Kesä 25min

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

I talk with Mike Thomson, President and CEO of Unisys, about the real state of AI inside companies. We get into why some organizations are using AI as cover for layoffs, why the backlash against data ...

29 Kesä 53min

ChatGPT 5.6 Is Here, California's AI Job-Loss Tracker, and Why Executives Don't Want the CEO Job

ChatGPT 5.6 Is Here, California's AI Job-Loss Tracker, and Why Executives Don't Want the CEO Job

June 26, 2026: OpenAI launched ChatGPT 5.6 with limited access to only 20 organizations, showing how frontier AI capability and government review are starting to split. Then I get into California's ne...

26 Kesä 24min

Meta Pauses AI Surveillance, Losing Access to Fable 5 Triggers Lawsuit, and Engineers Hit AI Paralysis

Meta Pauses AI Surveillance, Losing Access to Fable 5 Triggers Lawsuit, and Engineers Hit AI Paralysis

June 24, 2026: Meta's employee surveillance program, which tracked keystrokes, mouse activity, and screenshots before a data exposure forced the company to pause it. Then I get into Legion's lawsuit a...

24 Kesä 31min

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