Conny Kalcher with Rory Sutherland on customer loyalty, human connection and building trust at scale
Conny Kalcher, Chief Marketing Officer at Zurich, joins Rory Sutherland to explore why most companies get customer experience wrong.After decades at LEGO and now at one of the world’s largest insurers...
12 Huhti 1h 2min
Matt Pohlson with Rory Sutherland and Elfried Samba on flatlining, £400M growth and £120M donated
What happens when you literally die — and come back with a completely different view on business, risk, and what actually matters?Matt Pohlson — founder and CEO of Omaze — joins Rory Sutherland and El...
27 Maalis 54min
June Sarpong with Rory Sutherland and Elfried Samba on culture, connection and staying in the game
What does it take to build a career that lasts three decades — and stay curious enough to keep reinventing it?June Sarpong — broadcaster, author, entrepreneur and host of Culture Conversations — joins...
15 Maalis 1h 29min
Ellie Norman with Rory Sutherland and Elfried Samba on finding fans and making them stay
Ellie Norman — Chief Marketing Officer at Formula E and former Chief Communications Officer at Manchester United — joins Rory Sutherland and Elfried Samba to talk about her time at Honda and Virgin Me...
1 Maalis 1h 33min
Eliza Filby with Rory Sutherland and Elfried Samba on the Bank of Mum and Dad economy
Dr. Eliza Filby — historian and author — joins Rory Sutherland and Elfried Samba to examine why inheritance now matters more than income.The conversation explores how the Bank of Mum and Dad has becom...
8 Helmi 1h 29min
Oscar Ryndziewicz with Rory Sutherland and Elfried Samba on DFYNE becoming the UK’s fastest-growing company
Oscar Ryndziewicz — founder of DFYNE — joins Rory Sutherland and Elfried Samba to unpack the decisions behind one of the UK’s fastest-growing private companies.Ryndziewicz explains how DFYNE grew from...
26 Tammi 1h 17min
Clarke Ching with Rory Sutherland and Elfried Samba on bottlenecks, leadership and progress
Clarke Ching — author of The Bottleneck Detective — joins Rory Sutherland and Elfried Samba to unpack why progress stalls, how leaders quietly become constraints, and why fixing the obvious problem of...
13 Tammi 1h 58min
