E124 Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio

E124 Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio

Today’s guest is Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio. Previous 2022 and 2021 AI Awards winners Webio are bringing Artificial Intelligence driven conversations to the enterprise. The company's conversational interface uses AI to streamline inbound and outbound customer communications across new and existing channels.

Webio were a finalist in the Best Use of AI in a Consumer/Customer Service Application and Best Use of Responsible AI and Ethics categories at the 2023 AI Awards for addressing debt collection challenges with empathetic, privacy-first and customisable conversational interactions. By tackling customer needs ethically, they enhance customer engagement, agent efficiency and financial outcomes.

Topics include:

  • How Webio improves collections through digital conversations
  • Leading with empathy to streamline and improve customer engagement
  • Detecting customer vulnerabilities for fast support
  • Using AI & NLP to build a comprehensive platform for credit collections
  • Ensuring ethical AI with controlled, integrated and customisable solutions
  • How their conversational forms improved completion and customer engagement

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E247 How AI Is Transforming Interviews for Neurodivergent Job Seekers with URhired’s Owen Murray

E247 How AI Is Transforming Interviews for Neurodivergent Job Seekers with URhired’s Owen Murray

Today's guest is Owen Murray, Commercial Director at URhired. URhired is not just another AI tool; it is a lifeline designed purposely for neurodivergent job seekers. With over 85% of the neurodiverge...

27 Elo 23min

E246 How AI Is Transforming Email Security with CyberCheck360's Vinodh Kumar Balaraman

E246 How AI Is Transforming Email Security with CyberCheck360's Vinodh Kumar Balaraman

Today's guest is Vinodh Kumar Balaraman, Founder & CEO at CyberCheck360. In an era where cyber threats are increasingly sophisticated, email security remains a critical line of defence for organisatio...

13 Elo 23min

E245 Small Language Models, Contextual Intelligence and AI Sovereignty with Guglielmo Iozzia

E245 Small Language Models, Contextual Intelligence and AI Sovereignty with Guglielmo Iozzia

Today's guest is Guglielmo Iozzia, Director, ML/AI and Applied Mathematics at MSD. In the ever-evolving domain of artificial intelligence, small language models pose a revolutionary alternative to the...

6 Elo 16min

E244 The Rise of Agentic AI: Security, Governance & Enterprise Risk with Sector8’s Kammil Mahajan

E244 The Rise of Agentic AI: Security, Governance & Enterprise Risk with Sector8’s Kammil Mahajan

Today’s guest is Kammil Mahajan, Co-Founder and CEO at Sector8. Businesses across the globe are confronted with the need to integrate AI into their operations, whether they explicitly choose to or not...

30 Heinä 19min

E243 Why Continuous Security Testing Is the Future of Cybersecurity with WhatsExposed's Elena Donea

E243 Why Continuous Security Testing Is the Future of Cybersecurity with WhatsExposed's Elena Donea

Today’s guest is Elena Donea, CEO at WhatsExposed. With AI changing cybersecurity faster than ever before, Elena joins us on today’s podcast to explore how organisations can stay ahead of an evolving ...

23 Heinä 17min

E242 Building an AI Platform Transforming Social Media Content Creation with coso.ai’s James Flynn

E242 Building an AI Platform Transforming Social Media Content Creation with coso.ai’s James Flynn

Today's guest is James Flynn, Co-Founder and CEO at coso.ai. Social media has become a cornerstone for businesses aiming to enhance their reach and engagement with target audiences. However, navigatin...

16 Heinä 23min

E241 AI in Healthcare: AI Agents to Cut Doctors’ Admin Time by Hours with Microdoc's Brian Kelleher

E241 AI in Healthcare: AI Agents to Cut Doctors’ Admin Time by Hours with Microdoc's Brian Kelleher

Today’s guest is Brian Kelleher, Founder at MicroDoc. From automating time-consuming documentation to enhancing clinical decision-making, AI has the potential to transform healthcare efficiency while ...

9 Heinä 16min

 E240 Ireland’s AI Opportunity Agents, Jobs & the Future of Work with Salesforce’s Mick Costigan

E240 Ireland’s AI Opportunity Agents, Jobs & the Future of Work with Salesforce’s Mick Costigan

Today’s guest is Mick Costigan, Vice President, Salesforce Futures at Salesforce. As we step into an era increasingly defined by artificial intelligence, businesses globally are striving to adapt, inn...

2 Heinä 32min