RR011: ServiceNow Knowledge 2026: SaaSpocalypse and the CRM Paradigm Shift with Hannah Datz, ServiceNow

RR011: ServiceNow Knowledge 2026: SaaSpocalypse and the CRM Paradigm Shift with Hannah Datz, ServiceNow

The SaaSpocalypse marks the end of traditional CRM with manual data entry, rigid interfaces, and seat‑based software no longer make sense in an AI‑driven world. Success now depends on outcome‑focused plumbing: intelligent orchestration that delivers results, not screens.

This week, Dave, Esmee, and Rob are joined by Hannah Datz, Americas Vice President of CRM at ServiceNow, to unpack the major announcements from ServiceNow Knowledge 2026 in Las Vegas and explore how AI is accelerating the SaaSpocalypse and driving a fundamental shift in the future of CRM.

TLDR

00:34 – Introduction
00:54 – Hang out: Happy Password Day and emerging threats
06:46 – Conversation with Hannah Datz
57:20 – From tennis excitement to the best burger ever

Guest

Hannah Datz: https://www.linkedin.com/in/hannahdatz/

Hosts

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/

Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production

Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound

Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/

Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/

'Realities Remixed' is an original podcast from Capgemini

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(222)

RR021: The leadership skills AI can't replace with Fiona Maher, The Feminine Connection UK

RR021: The leadership skills AI can't replace with Fiona Maher, The Feminine Connection UK

AI may transform how work gets done, but leadership will determine whether that transformation succeeds. The future belongs to organizations that pair technological intelligence with human intelligenc...

8 Loka 59min

RR020: When AI eats the Internet with Stephen Follows, author and researcher

RR020: When AI eats the Internet with Stephen Follows, author and researcher

AI is no longer just consuming information, it is reshaping the economics and infrastructure of the internet itself. The challenge now is ensuring that the creators and custodians of trusted data can ...

1 Loka 53min

RR019: Season 6 Kick-off with Dave and Rob

RR019: Season 6 Kick-off with Dave and Rob

We’re back and Season 6 of Realities Remixed starts now! After a summer packed with new ideas, major industry shifts and relentless innovation, Realities Remixed returns with fresh perspectives on the...

24 Syys 1h 10min

RR018 Reflections on Season 5, what we loved, learned and the responsibility we have as Tech leaders today

RR018 Reflections on Season 5, what we loved, learned and the responsibility we have as Tech leaders today

Dave, Esmee, Rob and Marcel wrap up an incredible Season 5, reflecting on the biggest technology trends, the most memorable conversations, and the fantastic guests who joined us along the way. From AI...

23 Heinä 1h 28min

RR017: Engineering the impossible with quantum computing, Jonathan Owens, GE Vernova

RR017: Engineering the impossible with quantum computing, Jonathan Owens, GE Vernova

Quantum materials discovery shows how quantum computing can create real value in industry by working alongside AI, advanced computing, and experiments to better understand materials, improve decision-...

16 Heinä 48min

RRSP04 The state of Life Sciences, pt 4 - The future of health and better patient outcomes with Thorsten Rall, Capgemini

RRSP04 The state of Life Sciences, pt 4 - The future of health and better patient outcomes with Thorsten Rall, Capgemini

Life sciences are at a turning point, where scientific innovation, regulatory pressure, and patient expectations collide with unprecedented advances in data, AI, and digital platforms. IT is no longer...

9 Heinä 58min

RRSP03 The state of Life Sciences, pt 3 - Reimagining MedTech, where devices meet digital platforms with Predrag Angelovski, Healthcare Informatics at Philips

RRSP03 The state of Life Sciences, pt 3 - Reimagining MedTech, where devices meet digital platforms with Predrag Angelovski, Healthcare Informatics at Philips

Life sciences are at a critical inflection point, where scientific innovation, regulatory demands, and patient expectations converge with advances in data and artificial intelligence, positioning IT a...

2 Heinä 53min

RR016 The new resilience imperative for CxOs with Benjamin Trump, SRA & Cedrick Moriggi, co-found the CCRO network under the UNDRR

RR016 The new resilience imperative for CxOs with Benjamin Trump, SRA & Cedrick Moriggi, co-found the CCRO network under the UNDRR

Resilience is the recognition that in today’s highly interconnected and unpredictable world, disruption cannot always be anticipated or prevented and therefore requires a shift from traditional risk a...

25 Kesä 54min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
vallattomat
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
rss-oivalluksia-rahasta-elamasta
ostan-asuntoja-podcast
rss-rahamania
rss-startup-ministerio
sijoituspodi
oppimisen-psykologia
rss-karon-grilli
rss-paasipodi
rss-lahtijat
rss-elama-jota-rakastat
rss-porssipuhetta
rss-kahavia-ja-markkinointia-podcast
inderespodi
rss-porssipodi
rss-10x-finland