Episode 55: Ranked No. 2 in the World – Exceeding Guest Expectations with Stephanie Dawn Holm

Episode 55: Ranked No. 2 in the World – Exceeding Guest Expectations with Stephanie Dawn Holm

In this episode, I return to our Oslo studio to welcome back a very special guest: Stephanie, our Espresso Bar Manager, who has been an essential part of Tim Wendelboe for 15 years. As the person responsible for training our baristas and overseeing the daily operations of the espressobar, Stephanie is the heartbeat of our retail experience.

We discuss the impact of being ranked 2nd in the world on the 2026 "The Worlds 100 Best Coffee Shops" list, a recognition that has brought a surge of tourists and high expectations to our 50-square-meter space. Stephanie explains her philosophy on hospitality. While she always strives to make every coffee an exceptional one, her main goal is to make every guest feel seen and comfortable, as if they are entering her "living room".

Looking ahead, Stephanie and I discuss the challenge of maintaining our quality while managing long lines and trying to live up to our guests expectations.

For us, success isn't about opening more locations, it is about perfecting the one we have and ensuring that every cup remains a true reflection of the farm it came from.

Music by my uncle Jens Wendelboe.

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Jaksot(56)

Episode 56: Evolution, Genetics, and the Future of Coffee – A Conversation with Professor Andreas Tribsch.

Episode 56: Evolution, Genetics, and the Future of Coffee – A Conversation with Professor Andreas Tribsch.

In this episode, Tim speaks with Andreas Tribsch, a Professor of Botany at the University of Salzburg. Andreas brings a unique perspective as both an expert in plant evolution and a partner in an Aust...

5 Kesä 1h

Episode 54 - The Future of Honduran Coffee: The Biofilia Transition -  A conversation with Benjamin Paz

Episode 54 - The Future of Honduran Coffee: The Biofilia Transition - A conversation with Benjamin Paz

In this episode, I am back in Santa Bárbara, Honduras, to sit down with Benjamín Paz. Benjamín is a key collaborator in our Biofilia Project, an initiative focused on improving coffee production throu...

28 Huhti 15min

Episode 53 - Adapting coffee farms to prepare for the future – A Conversation with Moises Herrera from Finca el Puente

Episode 53 - Adapting coffee farms to prepare for the future – A Conversation with Moises Herrera from Finca el Puente

In this episode, I am in Marcala, Honduras, visiting Finca El Puente to sit down with Moises Herrera. Moises and his wife, Marysabel Caballero, are world-renowned producers we have worked with since 2...

14 Huhti 33min

Episode 52 - Transitioning to Biological Farming – A Conversation with Diego Baraona

Episode 52 - Transitioning to Biological Farming – A Conversation with Diego Baraona

In this episode, I travel to the top of the Tecapa volcano in El Salvador to sit down with Diego Baraona, a fifth-generation coffee producer and the owner of Los Pirineos farm. Diego took over the fam...

24 Maalis 26min

Episode 51 - Purchasing coffees in Kenya - Live from the cupping lab

Episode 51 - Purchasing coffees in Kenya - Live from the cupping lab

This episode was recorded "live" from the C. Dorman cupping lab while Tim was in Kenya in January in order to taste and select coffees for purchasing. Like many of our listeners and followers already ...

11 Helmi 40min

Episode 50 - 2025 – A Coffee Year in Review

Episode 50 - 2025 – A Coffee Year in Review

As the year comes to a close, I sit down with Ben Symes, our wholesale manager, to reflect on 2025 and look back on what has made this year special. In this episode, we talk about the farms we work wi...

29 Joulu 20251h 40min

Episode 49 - A Deep Dive into ROEST and Modern Roasting Technology with Tom Hopkinson - Part 2

Episode 49 - A Deep Dive into ROEST and Modern Roasting Technology with Tom Hopkinson - Part 2

In this second episode with Tom Hopkinson, Head of Coffee and Customer Success at ROEST, we continue our conversation about roasting, technology, and the development of modern sample roasters. If you ...

22 Joulu 20251h 6min

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