MGMA Week in Review: Addressing Clinical Documentation, The Art of Listening, and The Rise of Concierge Medicine

This episode of the MGMA Week in Review podcast features an in-depth look at several critical issues in healthcare today. Hosts Daniel Williams and Colleen Luckett explore the impact of clinical documentation burdens, the essential role of listening in patient care, recent trends in employee benefits, strategies to stay relevant in the healthcare job market, and the implications of concierge medicine.

Discussion Points:

• Clinical Documentation Burden:
  • Article: "Nearly 75% of health workers say documentation impedes patient care: survey" by Emily Olsen
  • Summary: The article discusses the significant impact of excessive clinical documentation on healthcare workers and patient care. It highlights survey results indicating that 77% of healthcare professionals work late to complete their notes, contributing to burnout.
  • Link: Healthcare Dive Article
• The Importance of Listening in Healthcare:
  • Article: "Stop and Listen: How Listening to Patients and Families is Ever-Important for Optimal Care" by Vishal Chatrath
  • Summary: Chatrath emphasizes the critical role of listening in patient care, sharing a story that illustrates the transformative impact of truly hearing patients. The article calls for improved communication skills training and a greater focus on patient-centered care.
  • Link: KevinMD Article
• Adjustments in Employee Benefits:
  • Source: MGMA Stat poll results
  • Summary: The latest MGMA Stat poll reveals that only 21% of medical groups have expanded or improved benefits offerings in the past year, with many organizations holding steady or even reducing benefits.
  • Link: MGMA Stat
• Facing the Fear of Obsolescence:
  • Article: "Face Your Fear of Becoming Obsolete" by Nicholas Pearce and Gregory Nguyen
  • Summary: The article discusses the widespread fear of becoming irrelevant in a rapidly evolving job market and offers strategies such as continuous learning, developing a growth mindset, and networking to stay relevant.
  • Link: Harvard Business Review Article
• Concierge Medicine:
  • Article: "Concierge Medicine: The Good, the Bad, and the Ugly" by N. Adam Brown, MD, MBA
  • Summary: Brown's article examines the growing trend of concierge medicine, highlighting the benefits of personalized, accessible care and the potential downsides, including exacerbating healthcare disparities and ethical concerns.
  • Link: MedPage Today Article

MGMA Resources:

• MGMA Stat
• MGMA Podcasts
• MGMA Conferences
• MGMA Consulting

We Want to Hear From You:

Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at:

• Daniel Williams: dwilliams@mgma.com
• Ryan Reaves: rreaves@mgma.com
• Colleen Luckett: cluckett@mgma.com

Thank you for tuning in to the MGMA Week in Review podcast! Don't forget to subscribe and leave us a review. See you next time!

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