MGMA Insights: Compliance, Consent, and the Psychology of Defiance
MGMA Podcasts28 Touko 2025

MGMA Insights: Compliance, Consent, and the Psychology of Defiance

In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follow advice they disagree with, and how we can build greater confidence, clarity, and autonomy in healthcare decision-making.

[00:04:00] The Scan She Didn’t Want

  • Dr. Sah tells a personal ER story that sparked her research into why we comply, even when we know we shouldn't.

[00:09:00] The Five Elements of True Consent

  • A breakdown of capacity, knowledge, understanding, freedom to say no, and personal authorization — and how this differs from compliance.

[00:14:00] Why It’s Hard to Speak Up

  • “Insinuation anxiety” is the discomfort we feel when we risk questioning those in power — even when the stakes are high.

[00:20:00] Leadership Lessons from Healthcare Classrooms

  • Dr. Sah shares how physicians in her Cornell classes are rethinking how they lead and communicate through values-driven decision-making.

[00:24:00] False Defiance vs. Real Defiance

  • Not all resistance is rooted in values. Dr. Sah explains how to recognize the difference between performative opposition and meaningful dissent.

Resources:

Additional Resources:

Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(787)

Keep the Objective, Change the Strategy: A Living Approach to Planning with Mark Vorherr

Keep the Objective, Change the Strategy: A Living Approach to Planning with Mark Vorherr

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Mark Vorherr, CEO of Mayfield Brain & Spine, to explore a more adaptable approach to strategic plann...

11 Marras 26min

AI Is Already in Your Practice: Michael Ducsak on Governing What Comes Next

AI Is Already in Your Practice: Michael Ducsak on Governing What Comes Next

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Michael Ducsak, chief information security officer at Anatomy IT, to discuss AI governance, cybersec...

3 Marras 33min

Beyond the Waiting Room: Building Accessible Exam Spaces with August Boehnlein

Beyond the Waiting Room: Building Accessible Exam Spaces with August Boehnlein

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with August Boehnlein, marketing manager for Midmark’s medical division, to explore what patient accessib...

28 Loka 33min

The Claim That Never Gets Denied: Patti Peets’ Blueprint for an AI-Driven Revenue Cycle

The Claim That Never Gets Denied: Patti Peets’ Blueprint for an AI-Driven Revenue Cycle

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Patti Peets, chief revenue and client experience officer at UnisLink, to explore how artificial inte...

21 Loka 38min

Modernizing the Medical Practice Without Chasing the Next Shiny Tool, with BPM's Caila Cohen, Josh Schmidt, and Sven Jost

Modernizing the Medical Practice Without Chasing the Next Shiny Tool, with BPM's Caila Cohen, Josh Schmidt, and Sven Jost

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with BPM partners Caila Cohen, Josh Schmidt and Sven Jost to explore what meaningful back-office moderniz...

14 Loka 22min

Building Patient Trust Through Better Communication with Patient Experience Experts Chelsea Grear and Jasmin Barber

Building Patient Trust Through Better Communication with Patient Experience Experts Chelsea Grear and Jasmin Barber

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chelsea Grear, Patient Experience Specialist III, UT Physicians, and patient experience healthcare p...

7 Loka 41min

Finding Hidden Capacity in Ambulatory Care with Chris Seaman

Finding Hidden Capacity in Ambulatory Care with Chris Seaman

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chris Seaman, vice president of enterprise sales at QGenda, to examine why expanding patient access ...

30 Syys 23min

From Advocacy to Action: A Conversation with MGMA's 2026 Legislative Liaison of the Year Adam Pople

From Advocacy to Action: A Conversation with MGMA's 2026 Legislative Liaison of the Year Adam Pople

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Adam Pople, MGMA's 2026 Legislative Liaison of the Year, to discuss healthcare advocacy, legislative...

23 Syys 21min

Suosittua kategoriassa Liike-elämä ja talous

vallattomat
sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
rss-oivalluksia-rahasta-elamasta
rss-hereilla
pomojen-suusta
ostan-asuntoja-podcast
hyva-paha-johtaminen
rahapuhetta
rss-inderes
juristipodi
rss-yritys-ja-erehdys
rss-sisalto-kuntoon
rss-sami-miettinen-neuvottelija
rss-pinnan-alle
rss-porssipuhetta
rss-karon-grilli
sijoituspodi