MGMA Insights: Building Your Own Operational Leadership Development Program

On this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Carolyn Bruebaker Moore, MBA, FACMPE, Vice President of Operations at PeaceHealth Medical Group in Oregon. Carolyn will be speaking at the upcoming MGMA Leaders Conference in Orlando (Sept. 28 – Oct. 1, 2025), where her session, "Build Your Own Operational Leadership Development Program," will give practice leaders practical tools to strengthen leadership pipelines.

In this conversation, Carolyn shares her healthcare journey, how she identified a leadership training gap, and how she created an inclusive program that equips supervisors, managers, and directors to grow into stronger, more confident leaders. Listeners will learn about the program’s structure, retreats, challenges, and rewards—and how they can adapt these lessons within their own organizations.

• [04:50] Carolyn’s healthcare journey: Carolyn discusses her 21 years in leadership, her transition from academic medicine to nonprofit care and how MGMA has supported her growth
• [08:22] Identifying a leadership gap: Why existing resources weren’t enough and how she developed a tailored operational leadership program
• [10:10] Program goals: Helping leaders recognize competency gaps, build confidence, and elevate performance across peer groups
• [11:48] Retreat structure: Quarterly half-day training retreats that blend reflection, bonding activities, and peer-to-peer learning
• [17:37] Inclusive participation: All supervisors, managers, and directors are included in the program to build consistency across leadership levels
• [18:54] Overcoming challenges: Time investment, survey design, and building trust through anonymous feedback
• [22:43] Biggest rewards: Promoting leaders from within and seeing measurable growth in confidence, performance, and advancement
• [25:10] Don’t miss Carolyn’s session: "Build Your Own Operational Leadership Development Program" at the MGMA Leaders Conference in Orlando

Resources:

• MGMA Leaders Conference 2025: Learn more and register
• MGMA Membership: Access tools, communities and educational opportunities - Learn more and register
• Connect with Carolyn Bruebaker Moore on LinkedIn
• Visit the PeaceHealth Medical Group website to learn more

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