Ep 67 | Silviana Prodan

In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Silvana Prodan, Team Lead Customer Success at Bloomflow, a platform that helps large organizations deploy and manage their innovation programs. Silvana brings a unique background to Customer Success, combining a PhD in communication, a career in conference interpreting, and experience working across German-, French-, and English-speaking clients. She shares how these experiences shape her approach to enterprise relationships, navigating champion and sponsor dynamics, and balancing AI tools with critical thinking.

What You’ll Learn:

☑️ What Customer Success looks like inside an innovation platform serving global enterprises

☑️ How Silvana’s background in languages, interpreting, and research influences her client approach

☑️ How to manage champion and sponsor relationships without losing trust

☑️ What strong adoption looks like beyond login metrics—and how to track data quality

☑️ How Silvana uses AI and automation to create more time for critical thinking

☑️ What was hardest about transitioning from project management into CS

☑️ What advice Silvana would give to someone considering a career in Customer Success

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With Custify, you can:

☑️ automate daily tasks through Playbooks

☑️ build individual customer #HealthScores

☑️ create customer segments

☑️ improve your customer communication strategy

☑️ streamline your onboarding process

☑️ track customers’ journeys every step of the way

☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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