Agentic Commerce - Who's side is agent on? EP 60 - with Nik Sathe - Blackhawk Network (BHN)

Agentic Commerce - Who's side is agent on? EP 60 - with Nik Sathe - Blackhawk Network (BHN)

In this episode, Nick Sathe, CTO of Black Hawk Network, shares insights on the evolving landscape of agentic commerce, standards development, and the future of AI-driven e-commerce and payments. Discover how standards like AP2 are shaping secure, interoperable transactions and the implications for brands, consumers, and regulators.keywordsagentic commerce, AI standards, e-commerce, payments, gift cards, loyalty, chatbots, API standards, regulation, future of AIkey topicsThe evolution of agentic commerce and standards like AP2The role of loyalty, rewards, and gift cards in AI recommendationsChallenges and opportunities in standardizing discoverability and transactionsThe impact of regulation and market power on agentic payment systemsThe speed of technological change and the importance of guardrailsChapters00:00Introduction to Agentic Commerce03:38Evolving Consumer Behavior and Chatbots07:20The Role of Loyalty and Rewards in E-commerce11:52Standards and Discoverability in E-commerce16:30The Future of E-commerce Standards and Regulation19:09Implementing AP2 and Agentic Transactions21:50The Role of Agents in E-commerce25:06Consumer Trust and the Future of Recommendations29:40Consumer Influence in AI Interactions31:14Trust and Emotional Connection with Bots35:03Deterministic Systems vs. AI Variability40:42The Role of Agents in Business Processes46:25The Future of AI and Consumer Experience52:39Final Thoughts on Innovation and Responsibility

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AI Agents Won't Replace IT, They Will Redesign It - EP 62 - Shayde Christian, Cloudera

AI Agents Won't Replace IT, They Will Redesign It - EP 62 - Shayde Christian, Cloudera

Every CIO is asking the same question: What happens to IT when AI starts doing the work?In this episode of So What About AI Agents, Philippe Trounev sits down with Shayde Christian, SVP of Data & Anal...

30 Kesä 38min

How SecureAuth Is Securing AI Agents At Enterprise Scale - EP 61 - Geoff Mattson

How SecureAuth Is Securing AI Agents At Enterprise Scale - EP 61 - Geoff Mattson

In this episode of So What About AI Agents, Philippe Trounev sits down with Geoff Mattson, CEO of SecureAuth, to explore one of the biggest unanswered questions in enterprise AI:How do you secure auto...

23 Kesä 49min

EP 59 - Autonomous Agents at Scale with Joe Locandro - CIO of Rimini Street

EP 59 - Autonomous Agents at Scale with Joe Locandro - CIO of Rimini Street

In this episode, Philippe Trounev sits down with Joe Locandro, EVP and CIO at Rimini Street, to discuss what actually happens when organizations begin deploying AI and autonomous agents at scale.The c...

15 Touko 45min

We Let an AI Pentester Attack Our App — Here’s What It Found

We Let an AI Pentester Attack Our App — Here’s What It Found

We let an autonomous AI penetration testing agent run against our production application — and the results were unexpected.In this episode, we sit down with Grant McCracken from Dark Horse Security, w...

3 Touko 49min

Agentic Governance #2 - with Jill Heinze - EP 57

Agentic Governance #2 - with Jill Heinze - EP 57

In this conversation, Philippe Trounev and Jill Heinze (https://www.linkedin.com/in/jill-stover-heinze/) discuss the critical aspects of responsible AI governance, emphasizing the importance of stakeh...

8 Huhti 28min

 Agentic Employees - 1 - EP 56 - Erkang Zheng, Ariso (ariso.ai)

Agentic Employees - 1 - EP 56 - Erkang Zheng, Ariso (ariso.ai)

In this episode, Erkang discusses the future of autonomous AI agents in the workplace, focusing on how they can enhance collaboration, offload tedious tasks, and serve as personalized assistants. He s...

1 Huhti 29min

Agentic Patient Engagement - EP 55 - Alex Zoller - PatientGenie

Agentic Patient Engagement - EP 55 - Alex Zoller - PatientGenie

In this episode, Alex Zoller discusses the innovative use of AI agents in healthcare to improve patient engagement and access. His platform utilizes a multi-agent architecture to facilitate communicat...

26 Helmi 23min