The Business Owner's IT Podcast Ep. 84 - AI Agents for Business: How Copilot Can Improve Efficiency

AI agents are becoming one of the biggest conversations in business technology, but what do they actually mean for business owners?In this episode of The Business Owner’s IT Podcast, Tony Gerasch, Ryan Carter, and Alex Aguirre record from Pax8 Beyond in Salt Lake City to talk about AI, automation, Microsoft Copilot, and how businesses can start using AI agents in a secure and practical way.The UCS team shares what they have learned over the past year while building and testing AI tools internally, including Copilot agents that help review tickets, identify similar issues, analyze server downtime, and bring important business information together faster.They also discuss why AI should not be treated as a quick trend or simple plug-and-play tool. To get real value, businesses need a clear goal, secure data access, testing, governance, and human oversight.If you are a business owner, decision maker, or Tech Champion wondering how AI agents could help your organization, this episode is a great place to start.⏰ Chapters: 00:00 Intro00:16 Live from Pax8 Beyond in Salt Lake City00:23 What UCS has learned about AI and automation01:18 Building internal AI tools with Microsoft Copilot01:57 What “Customer Zero” means for AI adoption02:39 Why many businesses are not seeing revenue from AI yet03:10 How AI agents can improve efficiency04:21 Why business owners may already have the tools they need04:46 What an AI agent actually is05:32 Keeping business data secure with Copilot06:05 Testing AI agents for data protection and governance07:12 Why AI agents need planning, building, testing, and security08:08 Tracking Copilot agent usage in Microsoft Admin Center08:30 Getting more value from Copilot licenses09:42 Lessons from the Pax8 vendor floor10:56 Is AI the next major shift in business technology?11:13 AI tools vs. the human connection12:20 AI as digital labor12:48 Tip of the Week: Start the AI conversation now13:37 Final thoughts from Pax8 BeyondReady to explore AI agents, Microsoft Copilot, or secure automation for your business?Contact Unique Computing Solutions today!#AIAgents #MicrosoftCopilot #BusinessTechnology #ManagedITServices💻 Since 1997, Unique Computing Solutions has been providing businesses with the IT support and IT solutions they need to streamline communications, boost productivity, and increase profitability. Website: https://uniquecomputingsolutions.com/LinkedIn: https://www.linkedin.com/company/unique-computing-solutionsFacebook: https://www.facebook.com/UniqueComputingSolutionsYouTube: https://www.youtube.com/@uniquecomputingsolutionsTwitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/Twitter: https://twitter.com/qputingInstagram: https://www.instagram.com/qputing/TikTok: https://www.tiktok.com/@uniquecomputingsolutionsSpotify: https://open.spotify.com/show/3ysyf6NcGAXfM2Ai6T5wQdApple Podcasts: https://podcasts.apple.com/us/podcast/the-business-owners-it-podcast/id1768340957