Why Customer Service Is A Dead Art In Modern Hospitality

Every drink has a story, and every shift has a moment that sticks with you—good, bad, or completely insane.

This week on Bartender Bangaz, host Mark "The Shark" is bringing it back to Melville, Long Island, to sit down with a true nightlife legend and one of New York’s biggest promoters, Brian Rosenberg! As the owner of Gossip and founder of Brian Rosenberg Productions, Brian looks back on an incredible 42-year career, sharing wild, unfiltered stories from the frontlines of the 1980s disco scene, legendary Manhattan mega-clubs, and everything in between.

In this episode, we dive into:

• Bon Jovi & Madonna: The unbelievable early days when Jon Bon Jovi actually opened for Brian’s touring rock band, and how Brian bounced back to book Madonna just a few months after launching his promotion company.
• Studio 54 & The King of Brooklyn: Taking over promotions for the "bridge and tunnel" crowd at Studio 54 after Ian Schrager and Steve Rubell were arrested, and what it was really like handing out 4x6 flyers on 86th Street.
• The Evolution of VIP Culture: How the nightlife crowd shifted from old-school wise guys sitting back like Scarface ordering champagne to the modern generation wanting to "make it rain" and dance on couches for social media attention.
• DJ Rules & Club Shenanigans: Why a legendary DJ cracked a Madonna record over his knee, how to properly tip your DJ for requests, and the hilarious secret behind a five-star restaurant serving chopped-up Chicago deep-dish pizza.
• The Gossip Standard: Brian’s strict rules for hospitality, why genuine customer service is a lost art, and how the introduction of Uber and Lyft changed the nightlife industry forever.

Whether you're a classic New York club enthusiast or looking for a masterclass in promotion and old-school hospitality, you do not want to miss these legendary stories!