The Hospitality Hangout | Hospitality Podcast16 Kesä

Five Guys on AI, Automation, Loyalty and the Future of Restaurants

Live from the Restaurant Leadership Conference, Hospitality Hangout sits down with M.J. Worsham, Vice President of Technology at Five Guys, to discuss AI in restaurants, automation, loyalty programs, restaurant operations, POS systems, labor optimization, guest experience, and the technology trends shaping the future of hospitality.

M.J. shares how Five Guys evaluates emerging restaurant technology, why AI vendors must prove real operational value, how automation can improve restaurant management, and why the best technology solutions help employees rather than replace them.

The conversation also dives into restaurant loyalty, direct-to-consumer marketing, premium restaurant positioning, POS evolution, restaurant data strategy, workforce technology, and the future of AI-powered restaurant operations.

If you're a restaurant operator, franchise executive, hospitality leader, technology provider, or investor focused on restaurant innovation, this episode delivers valuable insights from one of the industry's leading technology executives.

Hospitality Hangout is the restaurant industry podcast featuring conversations with restaurant executives, franchise leaders, hospitality innovators, technology founders, and operators shaping the future of foodservice.

Episode Credits:

Produced by: Branded Hospitality Media
Hosted by: Michael Schatzberg, Jimmy Frischling
Producer: Julie Zucker
Creative Director: Adam Levine
Show Runner: Drewe Raimi
Post Production: Three Cheers Media

www.thehospitalityhangout.com

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