709: Are You Prepared for the Emotional Weight of Pet Care with Jen Latter

What does it truly mean to care for pets at their most vulnerable stages of life? In this episode, we talk with Jen Latter, owner of Nanna Jens Services, about her journey from nursing into holistic pet care and how that shapes her approach today. We explore the emotional labor involved in working with senior, disabled, and end-of-life pets, and why boundaries are essential in this deeply personal work. We also discuss how trust is built through consistency, communication, and professionalism. This conversation will challenge you to think more deeply about the responsibility and impact of the care you provide.

Main topics:

• Emotional labor in pet care
• Caring for senior and disabled pets
• Building trust through consistency
• Setting professional boundaries clearly
• Holistic pet care and Reiki

Main takeaway: "Boundaries are essential, especially when working in clients' homes."

Boundaries are not a barrier to great service—they're what make great service possible. In pet care, we're invited into people's homes, their routines, and their most vulnerable moments. Without clear boundaries, it's easy for expectations to blur and for burnout to follow. But when you clearly define what you do—and what you don't—you create stability. You protect your energy. And you give your clients confidence in the care you provide. Boundaries don't push clients away. They build trust, clarity, and professionalism.

About our guest: Jen Latter is the founder of Nanna Jen Services, an award-recognized holistic in-home pet care business based in Queensland, Australia. With over 50 years of experience caring for animals and a background in nursing, she specializes in senior, disabled, and anxious pets. Jen integrates holistic practices such as animal Reiki and massage into her services to promote calm and well-being. As a solo operator, she is dedicated to providing consistent, one-on-one care that builds deep trust with both pets and their families.

Links:

Website: www.nannajensservices.com.au

Facebook: https://facebook.com/Nannajsservices

Instagram: @nannajensservices

TikTok: @nannajensservices

Check out our Starter Packs

See all of our discounts!

📞 Call us: (636) 364-8260

Follow us on: Instagram, Facebook

Email us at: petsitterconfessional@gmail.com

Full show notes and transcript

Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest.

Sponsored by:

❤️ Our AMAZING Patreon Supporters

Time to Pet
Visit: https://timetopet.com/confessional
Code: 50% off first 3 months

Critter turns insights into action. Use 'PSC20' for 20% off your first three months