How Mihir Shukla Is Reimagining Work With 300 Million AI Agents (and Counting)

In this episode, Mihir Shukla, CEO and Chairman of Automation Anywhere, shares how he’s building an autonomous enterprise—where AI doesn’t just assist work, but performs it. With over 300 million AI agents in action, Mihir argues the future of work is already here.

We dive into how Automation Anywhere automates everything from tax to customer service, how to spot high-impact use cases, and why culture—not tech—is the biggest blocker. Mihir also zooms out to explore the global productivity crisis, the shrinking workforce, and the moral imperative to upskill at scale. A powerful episode on what work can look like when AI is truly embedded.

Key Takeaways:

• Don’t Wait for the Future of Work—Build It - Mihir’s team is already running 300 million AI agents across global enterprises. From automating 90% of tax operations to generating CEO-ready briefings on the fly, he shows how much of today’s work can be autonomous—and how fast it’s scaling.
• Stalled Productivity? AI Is the Only Way Through - Despite $40 trillion in global IT spend, productivity hasn’t improved since 2008—and now the workforce is shrinking. Mihir argues that doubling productivity isn’t a moonshot—it’s an economic necessity, and AI is our best shot.
• Change Doesn’t Come from the Top—It Starts with Teams - Transformation doesn’t begin in the boardroom. Mihir shares how just 2 out of 10 employees experimenting with AI can ignite org-wide momentum—if they’re given ambitious goals, proper training, and permission to lead.
• Upskill the World, One Community at a Time - From the Mississippi Delta to Nepal, Mihir’s upskilling efforts prove that AI fluency doesn’t require a degree—just access. With the right training, someone flipping burgers can land a $120K AI job in three months. Talent is everywhere. Opportunity isn’t.

LinkedIn: Mihir Shukla | LinkedIn
Automation Anywhere: The Leading Agentic Process Automation System | Automation Anywhere

00:00 Introduction to Mihir Shukla & Automation Anywhere
01:20 Vision for Autonomous Enterprises
03:03 Reimagining Work Processes
04:17 Principles of Automation
06:12 Challenges and Solutions in AI Adoption
09:15 The Importance of AI in Modern Workplaces
21:31 Studying and Rethinking Work
26:55 The Challenge of Adapting to AI-Powered Workflows
27:55 The Impact of AI on Task Management
31:24 AI in Customer Service and HR Operations
33:03 The Strategic Value of AI in Finance
37:30 The Social Impact of AI and Upskilling Initiatives
40:40 Final Thoughts and Takeaways

📜 Read the transcript for this episode: Transcript of How Mihir Shukla Is Reimagining Work With 300 Million AI Agents (and Counting) |

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Show edited by Emma Cecilie Jensen.