Back to Basics: Why Fundamentals Still Win in Sales

Back to Basics: Why Fundamentals Still Win in Sales

What makes a great salesperson—and how do you get there?

In this episode, Mary Carter and Stephen Ross sit down with Samantha Coats, Sales Excellence Leader, to talk about the power of fundamentals, coaching, and continuous improvement. From youth sports to HVAC sales, they break down how top performers are built through repetition, accountability, and mindset—not just talent.

They also dive into how to motivate different personalities, coach both high performers and struggling team members, and why confidence (not just comfort) plays a major role in long-term success.

Whether you’re leading a team or working to improve your own performance, this episode is packed with real insights on how to grow, compete, and win at a higher level.


Interested in becoming a Trane dealer? Visit us at partners.trane.com to learn more about how you can partner with a leader in HVAC innovation. Explore opportunities to elevate your business and stay ahead in the market with Trane!

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We Ask an AI Expert How HVAC Contractors Should Use AI

We Ask an AI Expert How HVAC Contractors Should Use AI

In this episode of HVAC Full Blast, Mary Carter and Stephen Ross sit down with Chris Smith, CEO of All Contractor, contractor marketing consultant, and author of multiple books on artificial intellige...

28 Syys 45min

Stop Selling Boxes. Start Designing Solutions.

Stop Selling Boxes. Start Designing Solutions.

In this episode of HVAC Full Blast, Mary Carter and Stephen Ross sit down with Eric Weiss, Technical Trainer at Trane Technologies, to explore one of the most important topics in HVAC: system design.W...

14 Syys 50min

Meet the 3-Time National HVAC Champion: Craig Childress

Meet the 3-Time National HVAC Champion: Craig Childress

In this episode of HVAC Full Blast, Mary Carter and Stephen Ross sit down with Craig Childress, three-time Service Titan National HVAC Championship winner and Lead Plumber at Boston University.Craig s...

31 Elo 44min

What Makes a Great Thermostat in 2026?

What Makes a Great Thermostat in 2026?

In this episode of HVAC Full Blast, Mary Carter and Steven Ross are joined by Chris Luciano, Product Portfolio Specialist for Controls at Trane Technologies.Together, they explore how today's thermost...

17 Elo 45min

Customers Want Cheaper HVAC Systems. Now What?

Customers Want Cheaper HVAC Systems. Now What?

In this episode of HVAC Full Blast, Mary Carter and Steven Ross tackle a hot topic across the HVAC industry: how contractors can compete in an increasingly price-sensitive market.With equipment costs ...

3 Elo 47min

A Third of the Market Is Rental—Are You Missing It?

A Third of the Market Is Rental—Are You Missing It?

In this episode of HVAC Full Blast, Mary Carter and Steven Ross sit down with Brandon Kuss, National Business Development Manager for Multifamily at Trane Technologies, to explore one of the most misu...

20 Heinä 48min

Hot Dogs, Heat Waves, and HVAC Reality Checks

Hot Dogs, Heat Waves, and HVAC Reality Checks

Summer is when HVAC companies shine—but it’s also when things can start to slip.In this episode, Mary Carter and Stephen Ross talk about what really happens during peak season—from higher stress and m...

22 Kesä 44min

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