The Hidden Cost of Untrusted Data

Why do organizations struggle to trust their operational data despite having plenty of it? In this episode of The ITSM Practice Podcast, Luigi Ferri explains the critical difference between data quality and data integrity, and why CIOs must build operational trust before launching digital transformation initiatives. Learn practical ITSM strategies to improve data governance, CMDB accuracy, operational accountability, and Enterprise Service Management.

In this episode, we answer to:

What is the difference between data quality and data integrity, and why does it matter for CIOs?

Why do multiple departments report different numbers for the same operational metric?

How can organizations build trusted operational data before starting digital transformation?

Resources Mentioned in this Episode:

Precisely website, article "Data Integrity vs. Data Quality: How Are They Different?", link https://www.precisely.com/blog/data-integrity/data-integrity-vs-data-quality-different

Atlan website, article "Data Quality vs Data Governance: How Are They Different in 2026?", link https://atlan.com/data-quality-vs-data-governance/

Salesforce website, article "Salesforce Signs Definitive Agreement to Acquire Informatica", link https://www.salesforce.com/news/press-releases/2025/05/27/salesforce-signs-definitive-agreement-to-acquire-informatica/

Qlik Support Portal, article "Validating data", link https://help.qlik.com/talend/en-US/studio-user-guide/8.0-R2024-12/validating-data

Informatica website, white paper "Informatice Data Quality and Observability", link https://www.informatica.com/content/dam/informatica-com/en/collateral/data-sheet/cloud-data-quality_data-sheet_3688en.pdf

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Website: http://www.theitsmpractice.com

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Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya