The Vet Vault: Veterinary Career, Clinical Skills & Wellbeing15 Heinä

163: Tech Tools for Vets 5: The Fix for Missed Billing, with SmartCapture

Think about the last thing you did at work and forgot to charge for. A nail clip. A blood test. A “quick” ultrasound that never made it onto the invoice.

One missed charge feels insignificant. Across an entire clinic, it isn’t. (It’s estimated that the average veterinary clinic misses between 5% and 10% of its charges!)

In this episode of our Tech for Vets series, Dr Patrik Holmboe from Nova Vet Family demonstrates SmartCapture, an AI tool that compares clinical notes with billed items to identify services that may have slipped through the cracks.

But this isn’t about chasing clients for forgotten charges or blaming individual vets. It’s about finding patterns and fixing systems. Which charges are missed most often? Why are they being missed, and what can you change in your workflow to stop the same leak recurring?

Patrik explains how SmartCapture learns the billing patterns of an individual clinic, and how clinic leaders can turn billing data into practical changes without simply telling the team to “charge better.”

This episode includes a screen demonstration. You’ll still get the important ideas on audio, but you can watch the video version on Spotify to follow the walkthrough.

Resources mentioned

Topics and time stamps

02:46 Meet Dr Patrik Holmboe & Nova Vet Family04:11 How SmartCapture Works06:45 The Scale of Missed Billing16:16 Potential vs. Confirmed Missed Charges21:11 Why AI Scribes Improve Results23:21 Turning Data Into Action25:29 Top Missed Charges & Tactical Focus35:28 Workflow & PMS Integration52:04 Wrap-Up & Newsletter

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168: You're Doing Feedback Wrong. With Dr Olivia Oginska

Ask most vets what feedback means, and they'll think of a meeting. Once a year - maybe someone explaining that you're not billing enough.Dr Liv Oginska reckons that meeting is barely feedback at all.B...

17 Syys 51min

167: Space Plus People Equals Place: 5 Common Practice Design Mistakes to Avoid. With Jerry Kennard

What if the thing making your working day harder isn’t the workload?What if it's the building?In this episode we're joined by Jerry Kennard from ⁠Evoke Projects⁠, someone who designs veterinary spaces...

2 Syys 45min

166: It's Not Burnout. It's Fear. Dr Sarah Golding on vet burnout, imposter syndrome and getting your confidence back

Everyone says burnout. But Dr Sarah Golding thinks a lot of us are misdiagnosing ourselves.When vets come to her ready to walk away from the profession, they arrive with a vocabulary: burnt out, overw...

26 Elo 1h 10min

165: Making Sense of IDEXX Cancer Dx - Canine Lymphoma Screening. With Dr Sandra Nguyen

I love any new tool that can make my life as a veterinarian easier and get better outcomes for my patients, so when I first heard about IDEXX's new CancerDx test I was excited, but I had questions! Li...

10 Elo 26min

164: The Planes That Never Came Home: Inclusion, Retention and the Hidden Curriculum, with Dr Alex Harrison

Most conversations about how to survive a veterinary career is a conversation with the survivors. We interview the vets who are still standing. The vets and nurses who left? Nobody interviews them. In...

30 Heinä 1h

162: Street Dogs, Brave Vetting, and the Double Life of Dr Janey Lowes

Twelve years ago, Dr Janey Lowes went to Sri Lanka on a holiday, and never really came home. Today she runs WECare Worldwide, a hospital that treats the island’s three million street dogs to a standar...

3 Heinä 1h 1min

161: Tech Tools for Vets 4: Heidi - AI Scribe, Voice Agents And Clinical Decision Support For Vets. With Dr Kieran McLeod

You've been using your veterinary AI note taker for a couple of years now - it’s great - saves you heaps of time. But are you using it to its full potential?I’ll take a bet that you’re not. These thin...

18 Kesä 1h 25min