The Talent Development Hot Seat - The #1 podcast for L&D Professionals21 Heinä

Why Training Fails and How to Design for Change Instead with Heather Burright

In this episode, Heather Burright shares what she has learned building learning and development programs for the nonprofit sector. Heather is the founder of Skill Masters Market and host of the Learning for Good podcast, with more than 15 years in L&D and a niche helping nonprofits and associations build the training their missions deserve. She combines instructional design expertise with change management principles to create real behavior change rather than course completions. Heather and Andy explore what makes L&D in the nonprofit world genuinely different, from training volunteers and community members to navigating federated structures where the national office supports local organizations it does not actually manage, and why influence and buy-in matter more there than authority ever could.

The heart of the conversation is Heather's argument that training is too often treated as the goal when the real goal is change. She explains why L&D professionals should see themselves as change agents rather than training factories, walks through a seven month learning experience she designed that finally made a struggling team feel heard, and shares how she approaches skills analysis, competency models, and AI readiness. She also offers practical advice on building trusting stakeholder relationships, asking better questions instead of absorbing other people's stress, and the identity shift that helps talent development professionals earn genuine credibility.

I hope you enjoy it! As always you can learn more and connect with me on my website (andystorch.com) or LinkedIn. And you can find my books - Own Your Career Own Your Life and Own Your Brand, Own Your Career - on Amazon.

Connect with Heather Burright: LinkedIn

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Logins Aren't Adoption: What Real AI Transformation Looks Like with Chrisa Hill

Christa Hill is back on the Hot Seat, four months (a lifetime in AI years) after her first appearance. Christa is Chief AI Learning Officer at LearnIt and co-founder of Tacit Edge. She tells Andy what...

6 Loka 46min

AI Transformation & Cognitive Governance with Giovanni Giamminola

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29 Syys 40min

The Transformation Triangle: How L&D can Thrive in the Age of AI with Donald Taylor

Don Taylor chairs the Learning Technologies Conference in London and has run the L&D Global Sentiment Survey for more than a decade. In this conversation, Andy and Don dig into the 2026 survey finding...

22 Syys 37min

10 (More) Lessons on AI Transformation From the Artificial Intelligence Show

In this solo episode, Andy Storch shares ten lessons pulled from The Artificial Intelligence Show's new AI Transformations series, which interviews leaders at companies that have gone through real AI ...

15 Syys 26min

Turning Resistance Into Resilience in the Age of AI with Sue Bethanis

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8 Syys 31min

Rolling Out AI Enablement in Three Phases at ECI with Katie Tonda

In this episode, Katie Tonda shares how she is leading a company-wide AI transformation and rebuilding leadership development from the ground up at ECI Software Solutions. Katie is Global Senior Direc...

1 Syys 43min

Reengineering Culture in the Age of AI at Vodacom with Njabulo Mashigo

In this episode, Njabulo Mashigo shares how deliberate culture work has helped make Vodacom South Africa the number one top employer in the country three years running, a first in that market. Njabulo...

24 Elo 39min

10 Lessons on AI Transformation: What's Actually Working Inside Organizations

In this solo episode, Andy Storch shares the top 10 lessons he has gathered on AI transformation over the last several months, drawing from podcast interviews, private one-on-one conversations, indust...

17 Elo 28min