Moments That Matter and Shape Employee Trust: Lessons from SHRM 2026

Moments That Matter and Shape Employee Trust: Lessons from SHRM 2026

Host: Steve Boese

Guests: Tom Fischer, Marketing Leader

Brian Elfrink, Product Leader

Troy Hupp, Product Leader for Employee Verifications

Erin Derby, Sr. Director, Partners and Alliances

Summary

In this special episode of the HR Happy Hour recorded live at SHRM 2026, Steve Boese brings together insights from four conversations with leaders from Experian Employer Services to explore how compliance, HR technology, and connected systems influence the moments employees remember most. From onboarding and employment verification to workforce compliance and HR technology ecosystems, this episode examines how organizations can reduce friction, build trust, and create better employee experiences during life's biggest moments.

Whether an employee is starting a new job, buying a home, relocating, or navigating changing regulations, the systems supporting those experiences matter more than ever.

Topics include:

• Why compliance has become an essential part of the employee experience
• How employment verification impacts major life events like home purchases and government benefits
• The growing importance of connected HR technology ecosystems
• Why automation should enhance—not replace—human service
• How organizations can balance innovation, compliance, and employee trust
• Practical advice for evaluating HR technology partners
• Why the "back office" increasingly defines the employee experience

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The HR Happy Hour Network is sponsored by Workhuman.

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