The Insider Podcast by Glion18 Heinä 2025

Nicolas Bellaton: the Dubai difference

“I think one of the other huge game changers is that – especially in the high luxury industry – you don't compare any more with the best hotel in Dubai; but you have in your mind the experience you had in Paris, and you are expecting the same. Or Singapore, or whatever big city, or New York. So it's good. It pushed us really far to continue to evolve and invent and create.”

With more than two decades in the business, including as GM of the Armani Hotel Dubai – the first in the world to carry the Armani name – Nicolas Bellaton knows luxury hospitality better than most.

He’s also witnessed first-hand the incredible growth of Dubai as a destination for international travelers, making him perfectly placed to comment on the factors behind this success and their echoes elsewhere in the Gulf region, notably in Saudi Arabia.

In his role as Head of Hospitality for Emaar Group, Nicolas invited podcast host Martin Green for a tête-à-tête in the sumptuous surroundings of the Signature Royal Suite at the Address Downtown Hotel, complete with its amazing balcony views of the Burj Khalifa skyscraper.

The conversation touched on the secrets of delivering great customer experience, using technology to empower people, the convergence of luxury and hospitality, and much more.

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Jaksot(15)

Opportunity or illusion? What AI can (and can't) do for hospitality - with Dr. Alessio Delpero

Season 2 of The Insider Podcast continues as we tackle the hottest topic on the hospitality business agenda: AI. Under the expert guidance of Dr. Alessio Delpero, we cut through the emotion and guessw...

22 Kesä 37min

How to stay ahead in luxury, with Susanna Nicoletti

We’re getting straight down to business with a frank and thought-provoking episode filmed on location in Paris and starring luxury industry consultant and commentator, Susanna Nicoletti. It’s no secre...

7 Touko 1h 7min

Adventures in hospitality with Frédéric Biousse

The Insider Podcast returns for a second season in 2026; and this time we’ll have a blend of audio and video episodes across the series. As a special season preview, we present a compelling tête-à-têt...

16 Tammi 58min

Hans Meyer: hospitality innovator

“I'm a very big believer in that by listening to people and spending time, you can learn a lot about what's in their mind and about their current and future behaviors. What happens if the company beco...

12 Elo 202547min

Saudi Arabia: the insider's view - with Mohammed Marghalani

“My father. He's a visionary man. I remember when I graduated from high school, I wanted to be an engineer. And my father asked me to go and search about a hospitality major. And I asked him, I told h...

1 Elo 202541min

Exploring hospitality's new frontiers with Hala Matar Choufany

“And this is why I think now hospitality is fun. In the last seven to eight years, we've seen much more creativity, because doing business has become also more expensive. The risks are elevated. Which...

1 Heinä 202555min

Bashar Wali: confessions of a hotel addict

“We mistakenly think we're in the service business; we're in the hospitality business. Wrong. We are in the retail business.” When Bashar Wali opens up about the hospitality industry, it pays to liste...

17 Kesä 20251h 6min