Scaling AI: The Playbook for IT Services Delivery

Scaling AI: The Playbook for IT Services Delivery

Cisco Technical Assistance Center (TAC) manages 1.4 million SRs annually, and today, 97% are touched by AI. As we shift from task-based automation to Agentic AI, some of these interactions are becoming "no-touch"—driving higher customer satisfaction and faster resolution. How did Cisco transform its Support at scale, and where is the IT services industry heading? In this episode of Scaling AI in the Enterprise, we focus on IT services delivery. Our panel shares advice on how to escape "pilot purgatory" and move into production, the critical necessity of a unified data strategy, and how to maintain deterministic outcomes in a probabilistic world. We discuss why observability is the new "central nervous system" for managing autonomous agents and why the path to success requires reinventing workflows—not just automating the status quo. Host: Wes Moss, VP, CX Centers Delivery for Americas, Cisco Guests: Bhaskar Jayakrishnan, SVP of Engineering, Cisco Customer Experience (CX) Buffy Ransom, GM & SVP, CX Centers, Cisco David Jansen, Distinguished Solution Engineer, Global Solutions Engineering (GSE), Cisco Learn more about Cisco Customer Experience; read our blogs and visit Cisco.com.

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The evolution of good technology | Tech Unscripted

The evolution of good technology | Tech Unscripted

In this episode, industry leaders discuss how to redefine “good” technology today — weighing speed, agility and AI against security, ethics and human impact. Panelists share real examples, from digita...

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404 Script Not Found: Part 2! AI Deep Dive with Annie Hardy

404 Script Not Found: Part 2! AI Deep Dive with Annie Hardy

Back for part two of our split episode with the founder of Split Futures, Annie Hardy and jump right in where we left off...getting practical about choosing the right AI model—because apparently not e...

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404 Script Not Found: AI Deep Dive with Annie Hardy

404 Script Not Found: AI Deep Dive with Annie Hardy

Your company bought all the AI tools and now nobody knows what to do with them. Sound familiar? Kat and Ian sit down with Annie Hardy, founder and Chief AI Architect at Split Futures, to unpack why l...

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Cisco Tech Stories Season 4 Kickoff: Top Episodes & Wild Tech Tales

Cisco Tech Stories Season 4 Kickoff: Top Episodes & Wild Tech Tales

Episode 37 kicks off Cisco Tech Stories' fourth season with a highlights reel of the best episodes from the past three years. Hosts Nico and Tristan revisit standout interviews and mini‑series, sharin...

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Shaping Cisco’s Portfolio Strategy with Jeetu Patel and Jeff Schultz

Shaping Cisco’s Portfolio Strategy with Jeetu Patel and Jeff Schultz

Jeff Schultz joins Jeetu Patel to delve into the evolution of the Cisco Portfolio and how this focus on critical business outcomes for the AI era is delivering real results for the ecosystem.

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Building Future-Proofed Workplaces with Jeetu Patel and Anurag Dhingra

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Jeetu and Anurag Dhingra explore the transformation of physical infrastructure and intelligent software as the foundation for the workplace. As the nature of work continues to evolve, the demand for e...

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Scaling AI: Enterprise Requirements of Agentic AI

Scaling AI: Enterprise Requirements of Agentic AI

95% of enterprise IT leaders plan to launch agentic AI projects — but 69% aren't ready. So, what's standing in the way?  In this episode of Scaling AI in the Enterprise, we bring together an expert p...

30 Heinä 33min